Export Team Leader

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Location: Eagle Farm (QLD)

The Opportunity:
As the Export Team Leader, you’ll be the key liaison between our company and our valued customers, ensuring that our export services are not just met but exceeded. You’ll lead a dedicated team of export operations staff and manage the daily activities that keep our export processes running smoothly.

Key Responsibilities:

- Oversee Ocean & Air Freight Operations: Manage bookings, coordinate shipments, and follow up on documentation to ensure timely and efficient delivery.
- Coordinate Shipments: Work with transport providers, shipping lines, airlines, and destination representatives to keep everything on track.
- Track and Acquit Shipments: Handle both domestic and international movements, ensuring all shipments are accurately tracked and processed.
- Quote Management: Provide quotes for new and existing business opportunities and ensure they are updated in CargoWise.
- Client Service: Review and respond to internal and external service reports, and assist in client implementation plans, including SOPs and stakeholder briefings.
- Problem Solving: Identify potential issues and provide proactive solutions. Handle 'Moments of Truth' and resolve issues to clients' satisfaction.
- Cost Efficiency: Identify opportunities to reduce costs and improve service delivery.
- Leadership: Lead and mentor staff on operational activities, ensuring adherence to safety, policies, and compliance requirements.

Key Requirements:

- In-depth knowledge of global forwarding operations, import/export market trends, and strong experience with CargoWise.
- Proven ability to handle customer interactions with a strong service ethic.
- Strong numerical and analytical skills with a results-oriented approach.
- Effective team leadership with a focus on performance and process improvement.
- Strong computer skills, including Microsoft Office, with a solid understanding of sales processes and market dynamics.

Why Join Us?

At Toll Group, we are committed to fostering a supportive and innovative work environment. As our Export Team Leader, you’ll have the opportunity to shape our export operations and drive significant impact. We offer competitive salaries, professional development opportunities, and a collaborative culture where your contributions are valued.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.