IT Support Technician L1

Computergate offers a full range of Partner & Managed Services to provide comprehensive and cost-effective IT support services for all size businesses.

We are currently seeking IT Support technicians in Newington Sydney to provide high levels of customer satisfaction at our client site.

Primary responsibilities include:

- Has good Knowledge on Handling Exchange Online, Office 365 Administration and Office 365 Pro plus related issues.
- Support Skype for Business Operational issues such as Install/Uninstall, Configuration, Deployment failure related issues.
- Help on Sharepoint Templates, Site Creations, Access related issues, Technical support to sites that are migrated/created for storing file share contents.
- Support all the One Drive Access, Storage related issues.
- Coordinate and Support on Win 10 SOE Automated Deployments, ensure deployments run successfully, remediate Failed Deployments.
- Has the knowledge of encryption of Win-10 SOE transformed end user hard disks tracking the encryption using Microsoft BitLocker Administration and Monitoring (MBAM).
- Handle the Hardware/Software requests from the dedicated locations.
- Has good knowledge on Intune/Mobile Device Management, enrolling Byod and COPE devices, and should have managed Android/iOS device management.
- Provide Support for roaming users to seamlessly connect from any location within the constraints of all applicable security requirements. Has good knowledge on Remote Desktop Services.
- Handle Secure Wipe, Asset Disposal as per agreed process.
- Should have good understanding of ITSM process.
- Has knowledge on device monitoring and analytical services for which KT will be provided separately.

Key selection criteria
- Industry accreditation and **minimum of 2 years’ experience **with IT related support.
- Technical expertise in End User technologies, including PC's, Point of Sale, Printers, Network devices, etc.
- Knowledge and experience in break/fix & Spare Part replacement would also be advantageous.
- Previous exposure in remotely coordinating technical outcomes to the client.
- Good understanding of Logistics Management techniques
- Strong personal time management skills and priority setting skills.
- Excellent communication & English skills (Fluent written & verbal a prerequisite)
- Excellent customer liaison ability
- Self-motivation, proactive attitude, and willingness to learn.
- Professional presentation
- Ability to work unsupervised with strong problem-solving skills.
- Australian Permanent Resident minimum
- Driver’s License & Own car is essential.

**Salary**: $60,000 to $65,000 base rate per year plus statutory superannuation.

You must have strong technical know-how or the ability to be able to identify and/or resolve issues by adapting to the outcome of the requirement.

If you think that you have what it takes to meet these minimum requirements and looking for a long-term career opportunity that will broaden your skills, then let us know.