Technical Support Officer

**Position Summary** Turn your dreams into reality, create the unthinkable and #ReImagineYourFuture. Samsung is one of the most successful and fastest growing technology companies in the world. We approach everything we do with the spirit of a ‘joyful pioneer’- daring to defy barriers and striving to excel limits. At the heart of our DNA is the pursuit of excellence and bringing innovation to everyone, faster than anyone. We are an extremely dynamic business, launching an incredible number and range of new products every year. We also firmly believe that our product ecosystem and portfolio of innovation set our brand apart. It is the creativity and diversity of the people who work at Samsung that has made us one of the world’s most innovative companies and our people continue to drive our innovation forward. We have a passion for what we do and we employ like-minded people who want to continue to foster an open and collaborative environment in our business and with our partners. The Opportunity Samsung Electronics Australia is looking for a LED Signage Project specialist/Technical support officer for commercial display including Digital Signage, Video Wall and Display experience. Main responsibilities will be supporting the business via managing Installation, maintenance and Field support to business partners by technical skill-set and ability to work with business System Installer, Installation & maintenance partners and also with B2B clients. **Role and Responsibilities** The focus of the role is to support both post/pre-sales technical support for LED Installation projects. Coordinate with Sales and SVC Team with LED Projects/Tenders in installation, commissioning and post-sale support. The position is to lead and standardise the overall process of LED signage project and also to manage escalations from clients to provide timely resolutions. Main duties include (but not limited to): - Support Sales Team for new LED Project in Installation and commissioning. - Support SVC Team for managing the maintenance plan for LED project & managing LED RMA process. - Create project plans and manage the roll out and delivery of Installation plan to Install partners. Also to m aintain documentations of LED projects and Commissioning reports. - Site visit to assess pre and post installation of display projects. - Produce a commissioning report by means of visiting site prior to completion when requested or necessary. Or review and sign-off on a commissioning report produced by designated 3rd party. - Provide technical expertise and support for our products for system installer and Installation partner by assisting with Technical support enquires on LED projects and Plan. **Skills and Qualifications** To be eligible for this role, you must be an Australian Citizen or Permanent Resident. To be successful for the role, you should have a "can do" attitude with a proactive approach. Relevant experience / skills include: - 3 to 5 years of AV Installation in IT Services - Project management in IT Industry - Experienced in training other Technical Staff - ITIL Certification Preferred - Collaborative on all levels and outstanding customer service skills. **What sets us apart from the rest?** A global leader in all things innovation - this opportunity will fast track your career. You’ll be joining a talented team of energetic, passionate and hardworking people that are committed to the customer and delivering solid results. We will give you the tools to help nourish your development, wellbeing and fast-track your career: - Want to be more active? We got you covered for discounts across selected gyms OR virtual fitness to workout at home. - Flexible working arrangements available. - Free on-site parking at Sydney Olympic Park - We give great discounts across our products and you can also extend this with your family and friends - We care about your personal development and have learning platforms & workshops available for you. - We got some pretty fun team-building events too Think you’ve got what it takes? Join us now and **Re-Imagine Your Future** LI-Midsenior #LI-SEAU