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Inbound Customer Service Consultant

2 weeks ago

Carole Park, Australia New Start Full time

We are looking for an enthusiastic **Customer Care Consultant** to join our team based in **Carole Park QLD** to provide an exceptional level of service to our growing customer base.

**This is an Indigenous
- identified position. Applicants must be of Aboriginal or Torres Strait Islander descent (pursuant to Section 14 (d) of the Anti-discrimination act)**

**Your key responsibilities include, but not limited to**:

- Inform customers of new product range and services where applicable
- Understanding customer’s sales history and proactively identifying requirements
- Ensure customer requests are actioned in a timely manner within allocated timeframes
- Take ownership in continuing and cultivating all customer interactions

**To be successful, you will have**:

- Industry knowledge or experience in a high-volume call centre environment preferred but not essential
- Outstanding customer service skills and the ability to work unsupervised in a small team
- Clear verbal and written communication skills are necessary
- Applicants with an advanced understanding of Microsoft or Cloud based CRM programs - training will be provided.
- Forward thinker who can think outside the box

**Salary**: $50,000.00 - $55,000.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Carole Park QLD: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Do you identify of Aboriginal or Torre strait Islander Decent
- Are you Covid Vaccinated

**Experience**:

- Customer service: 1 year (preferred)
- Administration: 1 year (preferred)
- Call centre: 1 year (preferred)

Licence/Certification:

- Drivers licence (preferred)