Support Operations Lead

4 days ago

Sydney, Australia Hatch Full time

** This role is at Deputy (not for Hatch)**

is supporting Deputy to find a great Support Operations Lead to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Deputy.

**About the role at Deputy**

We are looking for a full-time highly motivated and professional Operations Lead to augment our product support team at Deputy. The outcome of your efforts will be a highly efficient, effective support team, and a delightful customer experience.

**Seniority**

**Mid Level** - A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.

**Responsibilities**
- Customer Support Team Training - Provide ongoing training, support, and coaching to help customer support teams achieve their goals and objectives
- Customer Support Technology Management - Identify and implement technology to optimize processes and collaboration for customer-facing teams to deliver high-levels of support
- Customer Support Team Enablement - Collect and analyze customer data to optimize the workflows, operating procedures, and resources to enable support teams

**Strengths**
- Problem solving - Identifies problems and develops logical solutions that address the problems
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals
- Prioritization - Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Deputy.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $80,000.00 - $120,000.00 per year

Work Location: One location

  • Transformation Delivery Lead

    4 days ago

    Sydney, New South Wales, Australia Graincorp Operations Full time $90,000 - $120,000 per year

    Role: Transformation Delivery LeadLocation: SydneyWhat did you have for breakfast today? Whether it's the flour in your toast or the grain in your cereal, it's highly likely that GrainCorp helped get it onto your plate As we find new ways to connect rural communities with food, animal feed, and industrial customers around the world, we're proud to be leading...

  • IT Service Operations Lead

    2 weeks ago

    Sydney, Australia ED - Group Support Functions Full time

    **About us**: The purpose of endeavourX is to bring the best of data, design and tech to make drinks experiences easy & inspiring for everyone.endeavourX operates as cross-functional agile teams solving prioritised customer problems with dedicated resources from within endeavourX & beyond. Our agile** **teams are empowered to innovate and deliver an...

  • Event & Hub Lead

    2 weeks ago

    Sydney, Australia Mantel Operations Full time

    **Event and Hub Lead** Since our inception in November 2017, Mantel Group has grown to 900 people becoming one of Australia's & New Zealand's fastest growing technology companies. We were honoured and humbled last year and again this year, to be recognised as Australia's Best Place to Work. As an Australian private business we continue to have ambitious...

  • Regional Operations Manager – Supported Independent Living

    3 weeks ago

    Sydney, New South Wales, Australia Allara Support Services Full time

    Regional Operations Manager – Supported Independent LivingAdd expected salary to your profile for insightsREGIONAL OPERATIONS MANAGER – Supported Independent LivingLocation: Penrith Head Office | Travel across NSWJoin Allara Support Services, the Supported Independent Living experts, on a mission to reimagine disability support across NSW. We're bold,...

  • Support Operations Lead

    1 week ago

    Sydney, Australia Deputy Full time

    At Deputy we’re on a mission to change the way the world works & we are looking for fantastic people to help us do that. Our mission is to simplify shift work, with a future state vision to enable thriving workplaces in every community. Deputy is a SaaS Workforce Management Product company. HQ'd in Sydney (AU), with offices also in Melbourne, London (UK),...

  • Support Operations Lead

    2 weeks ago

    Sydney, Australia Hatch Full time

    ** This role is at Deputy (not for Hatch)** Hatch is supporting Deputy to find a great Support Operations Lead to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Deputy. **About the role at Deputy** We are...

  • IT Operations Lead

    1 week ago

    Sydney, Australia Boral Full time

    **Your next opportunity** The IT Operations Lead is responsible for overseeing the day-to-day delivery, performance, and continuous improvement of IT operations across the organisation, specifically within a construction and manufacturing environment. This role leads teams responsible for network services, cloud platforms, service desk, and infrastructure...

  • Electrical Leading Hand

    2 weeks ago

    Sydney, Australia Lead Group Consultancy Full time

    $50-$60 per hour - Grow your team with the ever growing business - Overtime available This position offers a competitive salary, opportunities for career progression, and the chance to work in a fast paced environment. **Responsibilities**: - Lead and supervise electrical fit-out projects in commercial and school environments. - Coordinate with project...

  • Food & Beverage Supervisor

    3 days ago

    Sydney, Australia Operations Full time

    **About Capella Hotels and Resorts** Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations are designed by renowned architects from around the world. Our restaurants offer authentic...

  • Section Waiters

    2 weeks ago

    Sydney, Australia Operations Full time

    **Brasserie 1930 | 1 Chef Hat** Brasserie 1930 redefines the classic brasserie experience by celebrating the finest Australian produce and hospitality. While the brasserie tradition is often linked to French cuisine, Brasserie 1930 embraces a bold, Australian-inspired approach featuring local flavours and ingredients with a modern twist, creating a...