Centre Service Officer

3 days ago

Melbourne, Australia Australian Red Cross Lifeblood Full time

Centre Service Officer - Melbourne CBD

**Date**:19 Sept 2025

**Search suburb or city**: Melbourne, VIC, AU, 3000

**Company**:Australian Red Cross Lifeblood
- **Fixed Term Part-Time opportunity - 72.00 hours per fortnight**:

- **Varied shifts across a rotating roster - Monday to Sunday**:

- **Located at Melbourne Donor Centre, VIC**:

- **Salary starting from $32.31 per hour + Penalties + Super + Salary Packaging and more**

**Discover life-giving possibilities**

Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: life giving donations, for life changing outcomes. Together, we want to help you build a fulfilling career with Lifeblood.

**About the role**

Our Melbourne Donor Centre is seeking a Centre Service Officer with a genuine passion to deliver an exceptional service to our donors. Working collaboratively in a team, a day in the centre could see you:

- Warmly greet and welcome our donors
- Provide donors with clear instructions as to the completion of paperwork
- Prepare food and beverages for donors and replenish the self-service buffet bar
- Monitor donors post-donation and assist them in rebooking for their next donation

Our flexible self-paced paid training program has a balance between on-the-job practice, and online class schedules to ensure that you are well supported. Besides having a real passion to deliver an amazing donor experience, you’ll need to be able to:

- Occasionally lift between 9-22.7kgs
- Frequent sitting, bending and reaching to restock supplies in the kitchen
- Be flexible to work varied shifts on a fortnightly rotating roster from Monday to Sunday, including weekends and afternoon shifts
- Deliver outstanding service in a purpose driven role
- Customer Service experience is strongly regarded

**Benefits and Wellbeing**

We place our employee's well-being at the forefront and express gratitude and care for one another. As an Australian Workplace Equality Index recognised employer and one of Australia’s menopause-friendly organisations, we celebrate diversity and support all our people.

In addition to being a part of an organisation that is the heartbeat of the nation, you will have access to the following:

- Minimum 5 weeks annual leave (up to 6 weeks)
- Access to salary packaging with an option to package up to $15,900 for living expenses and $2,650 for meals and entertainment
- 14 weeks paid parental leave - no waiting period for either parent
- Our dedicated employee assistance program - Sonder that you can access 24/7 from an app on your phone
- Plus, many more

If you want to know more about our recruitment process or to check out our FAQ's, please click here

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