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Contact Services Officer- Command Centre

2 weeks ago

Melbourne, Australia The Royal Melbourne Hospital Full time

-Location: Melbourne | Northern Metropolitan
Job type: Full time
Organisation: The Royal Melbourne Hospital
Salary: Salary not specified
Occupation: Administration/Secretarial, Customer Service/Call Centre, IT and Telecommunications, Medical
Reference: 70166

**Contact Services Officer - Command Centre Facilities Management
- **Work alongside key Clinical & Allied Health Stakeholders at The Royal Melbourne Hospital**:

- ** Innovative admin role supporting patient access & flow across RMH**:

- ** Full time, fixed term (12 months + ADO)**

**Your new role:
- The Royal Melbourne Hospital is establishing a central Command Centre for its operations closely aligned to monitoring and improving patient access, hospital admission, patient discharge and general clinical throughput processes. This position will play an integral role in supporting the Hospital Command Centre Project initiative and its administrative requirements in order to support project deliverables. This role will represent the Facilities Management (FM) team in the Command Centre. The Contact Services Officer will work closely with the key departmental stakeholders (clinical and non-clinical) to plan, escalate, mitigate facility services activity aligned to patient access and flow.
- This administrative role will be part of the Facilities Help desk team supporting FM services in addition to being a super user of the digital CAFM-TRIRIGA facilities & asset information system.

**About you**:

- In this role, you will:

- Work closely with the key departmental stakeholders (clinical and non-clinical) to plan, escalate, mitigate facility services activity aligned to patient access and flow.
- Work with Help desk team to support FM services
- Act as a super user of the digital CAFM-TRIRIGA facilities & asset information system
- Work with a multi-disciplinary team - reviewing practices through real time data and associated dashboards from multiple digital systems
- This role is a full-time, fixed term position for 12 months. We are a values based organisation offering comprehensive Health & Wellbeing Programs including; On-site staff gym, Staff Medical Service, Employee Assistance Program, Peer Support Program, Monthly ADO for full time staff, Salary Packaging options, discounted onsite car parking and close proximity to public transport.**Interested?**
- If you are looking for a challenging role and can demonstrate the above capabilities, connect with us.
- For a confidential discussion please connect via the details below.

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