Customer Success Consultant

1 week ago

Perth, Australia Corporate Traveller Full time

**Job no**: 513145

**Brand**: Corporate Traveller

**Work type**: Full time

**Location**: Western Australia

**Categories**: Corporate & Group Travel, Business Development

**About Corporate Traveller**

Corporate Traveller is the only travel management corporation in Australia dedicated to SME businesses. Part of the corporate division of the Flight Centre Travel Group (FCTG), Corporate Traveller is one of FCTG's most successful brands, globally. Our mission is to dominate the SME market, making the end to end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family.

**About the Opportunity**

The purpose of the Customer Success Consultant (CSC) is to optimise, grow and maximise program health for customers within a team, village or state.

The CSC will drive change for a customer which results in account profitability, with a key focus on identifying growth and value opportunities within their portfolio. You will also assist in the retention of all customers within a team, village or state.

**What You Will Be Doing**:

- Conducting formal Value Reviews of the customers' travel program to identify opportunities for improvement and growth
- Provide value add analysis and advice to customers
- Sales, implementation and training of key products and services to maximise growth and revenue for FCTG
- Optimisation of key technology products including the Online Booking Tool, to ensure maximum customer engagement
- Communicate and drive change into client business, drive program compliance and provide strategy on capturing leakage
- Identify opportunities for organic growth of existing client base
- Identify opportunities to upsell consulting services and value added services
- Create a referral pipeline for the Inside Sales Team
- Build relationships with key internal and external stakeholders to maximise retention
- Use Salesforce CRM to capture all activity

**What You Will Need**:

- Travel industry experience preferred
- Min 2 years in a role with corporate B2B sales responsibilities
- Experience in managing a large variety and volume of customers
- Ability to articulate features and benefits to customer about products, services and value proposition.
- Demonstrated ability to build trust and rapport quickly
- Salesforce and M365 Product Suite experience desirable

**About the benefits**:

- Travel discounts, health and wellness discounts
- Flexible and blended working arrangements
- Leadership Programmes & further education
- Giving Bank & Volunteer Leave
- Employee share scheme

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