Customer Success Consultant

3 weeks ago

Perth Melbourne City Of Brisbane, Australia Gotafe Full time

Engage clients to deliver training, implement solutions, and build relationships in the legal sector at LexisNexis, a global leader in legal technology.

Your role

Responsibilities

  • Delivering a minimum of 40 training hours per month and maintaining accurate records.
  • Planning learning activities to cover the client base and minimize cancellations.
  • Identifying opportunities for new sales to fulfill client needs.
  • Enhancing clients' knowledge of LexisNexis products and driving usage.
  • Building effective relationships with individual users and key stakeholders.
  • Defining client learning needs and planning and implementing effective training solutions.
  • Engaging with clients including corporate, law firms, barristers, and government departments.
  • Reporting to the Head of Customer Success.
  • Liaising with a range of management and staff levels, particularly with Sales departments.
About you

Qualifications

  • A law degree or a strong understanding of the Australian legal landscape; open to law graduates seeking alternative careers.
  • Demonstrated customer success background, preferably within the legal industry.
  • Experience in training delivery and using platforms like eLearning.
  • Ability to identify opportunities while building solid relationships with customers and stakeholders.
  • Exceptional communication and presentation skills.
  • Understanding of Boolean and free text search principles.
  • Authorization to legally work in Australia.
Compensation & benefits
  • Discounted health plan rate and optical assistance.
  • Life assurance and income protection.
  • Option to buy additional annual leave days.
  • Employee Assistance Program.
  • Flexible working arrangements.
  • Benefits for you and your family.
  • Access to learning and development resources.
  • Shared parental leave, study assistance, and sabbaticals.
Training, development & rotations

Access to learning and development resources, study assistance, and support for professional growth through various wellbeing initiatives.

Career progression

Opportunities for advancement within LexisNexis, a global organization, with potential to move into senior customer success, training, or other professional roles.

How to Apply

Submit your application for the Customer Success Consultant - Training Specialist role at LexisNexis. The company is looking to fill this role as soon as possible; apply now to be considered.

This job may close before the stated closing date, you are encouraged to apply as soon as possible

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