
Customer Success Strategy Lead
1 week ago
Customer Success Strategy Lead
This role will define and deliver the customer success strategy to support expanding services in alignment with key growth objectives.
- Lead multifunctional teams across the region to achieve key objectives and strengthen internal and external partnerships.
- Define the customer services framework to support expanding services.
The role reports to the Senior Vice President and sits on the leadership team for the APAC region which includes Asia, Australia, and Oceania.
We are expanding our digital tools, consulting services, training programs, and offerings. This role requires a proven experience in a senior customer services manager or consulting leadership role with background delivering sales across both digital and/or hardware and sensor-based solutions.
Responsibilities:
- Guide the team through growth or organisational change.
- Lead medium-sized teams.
Qualifications:
- Proven experience in a senior customer services manager or consulting leadership role.
- Background delivering sales across both digital and/or hardware and sensor-based solutions.
- Experience leading medium-sized teams.
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