Technology Support Officer

1 week ago

Brisbane, Australia Talent International Full time

australia brisbane contract negotiable**Talent International**

We are excited to be working with a major Queensland Government frontline department seeking as Technology Support Officer.

**Key accountabilities & skills**

Provide technical support (including backups and system administration) for a fleet of assets including desktops, laptops, printers, MFDs, mobile devices, servers, on-site network equipment and technology assets.
Monitor and action ITSM tool queues as delegated, escalate issues when required, and maintain customer communications regarding the progress of jobs.

Use Active Directory tools and monitoring tools to assist in providing access controls and remote monitoring of computers and file services.
Provide verbal and written advice to managers and customers regarding technology issues and proposed solutions.
Assist with technology support and technical specifications for BAU and project related activities.
Participate in the implementation of technology refresh and technology uplift activities.
- Support requests are delivered inline with FDD processes and compliant to defined standards
- Devices replaced / new devices have been installed and decommissioned as applicable, inline with FDD processes and defined standards
- experience in an enterprise-scale ICT services environment.
- experience of ITIL framework.
- experience in mobile device technologies.
- experience in Windows Server (2008 and above).
- experience in Windows 10 SOE and above.
- experience in ITSM tool management for IT service delivery.
- Knowledge of agile ways of working
- employee experience from within

**About Talent**

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- If you wish to join us and begin your
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click
- **APPLY NOW** or call Gary Murray
**M 0437769041

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