Ao3 Service Officer

2 days ago

Brisbane, Australia HAYS Full time

AO3 Service Officer required for a high-volume State Government contact centre, located in Ipswich.

**Your new company**

Hays has partnered with a large State Government organisation responsible for collection and enforcement of unpaid fines and penalties. We are currently seeking a Service Officer to join their team on a temporary basis, based in the Ipswich office. Applications close Thursday 13th of July.

**Your new role**

As the AO3 Service Support office your main duty will be to undertake debt collection activities in a call centre environment. This will include:

- Undertaking these activities via phone and written communication.
- Provide exceptional customer service and advice to achieve key deliverables.
- Provide accurate and consistent information.
- Negotiate.
- Assess client liability.
- Navigate in-house computer systems.
- Additional duties as required.

**What you'll need to succeed**
- Strong written and verbal communication skills with the ability to tailor their communication style to a range of audiences.
- Ability to thrive in fast-paced and challenging environments.
- Past experience within a high-volume call centre is highly regarded.
- Experience in a debt collection, dispute resolution or alike environment is preferred.
- Have a naturally resilient nature.
- Willingness to work a shift pattern, Monday - Saturday, 8am - 6pm.
- Ability to pass a National Criminal History Check

**What you'll get in return**
- Hourly rate of $44.49 + Super
- Temporary assignment supported through Hays Recruitment.
- Full-time working hours within a shift pattern, Monday - Saturday, 8am - 6pm.
- Role located in Ipswitch.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

2790904

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