AO3 Service Officers

20 hours ago

Brisbane, Queensland, Australia TactiCall Recruitment Services Full time $60,000 - $90,000 per year
  • AO3 Service Officer - Debt Collection | Brisbane CBD
  • $50.37 per hour + super
  • Full-Time Temporary Assignment with potential for extension

Our client, a State Government department, is seeking skilled and customer-focused Service Officers to join their debt recovery team. This is a fast-paced contact centre environment where you will engage with members of the public and businesses to resolve outstanding debts through full payment or structured payment plans, all within strict legislative guidelines.

This front-line service role will see you handling a mix of inbound and outbound calls, working within a structured environment where accuracy, resilience, and professionalism are key.

What's on offer:

  • Competitive hourly rate of $50.37/hr + super
  • Full-time hours, Monday to Friday, rostered between 8am-5pm (shifts typically 8am-4pm or 9am-5pm with one flexible day)
  • Modern new offices in Brisbane CBD
  • Supportive leadership and a collaborative team culture
  • Aiming to start by November 10th Pending Criminal History checks
  • The chance to contribute to meaningful work in a State Government department

What you will bring:

  • Excellent verbal and written communication skills with strong interpersonal and negotiation abilities
  • Proven experience in debt collection, government call centres, or working with legislation highly regarded
  • High attention to detail with strong problem-solving and decision-making skills
  • Ability to efficiently navigate multiple computer systems to input, manage, and analyse information
  • Previous experience working in a high-volume contact centre environment
  • Customer-focused approach with a strong results orientation
  • Resilience, adaptability, and the ability to work in an environment of regular change
  • A collaborative team mindset and commitment to the full assignment

Additional Requirements:

Successful applicants must be willing to undergo a federal police check

Only Australian citizens or permanent residents will be considered (not open to Working Holiday Visa holders)

How to apply:

Apply by clicking the "Apply" link and attach your up-to-date resume. A cover letter is not required, but please ensure your resume clearly demonstrates the skills and experience outlined above.

Applications must be submitted by COB Tuesday 28th to be considered.

Applications will not be accepted via email at this stage.

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