Courier Supervisor
1 week ago
The Opportunity
We have a fantastic full-time opportunity for a passionate individual to lead our South Australian team as a Courier Supervisor, based in Unley. This role requires you to coordinate our team of couriers with daily allocation of set runs, rostering of courier staff to support the Lab operations, supporting the courier fleet while ensuring compliance for vehicles and staff. You will also need to provide exceptional customer service by ensuring timely and accurate collection of samples and delivery to the laboratory. In addition, your supervisory responsibilities may include:
Perform employee training as required and determine the most effective route to deliver samples to the laboratory in a timely manner
Daily review and approval of courier driver times through “TANDA”
Prepare fortnightly rosters and arrange coverage to ensure IDEXX service offering to all clients
Conduct performance reviews, monitor courier run performance and onboard all new courier drivers
Implement endorsed IDEXX administrative and HR procedures and practices and monitor to ensure that all staff are aware of, and compliant with these procedures.
Participate in recruitment, selection, disciplinary action training and development of staff. Evaluate performance, provide feedback and recognize achievement.
A full driver’s license - essential and a clean Driving History
Higher School Certificate preferred
Experience working as a courier or delivery role - desired
Customer service experience with outstanding supervisory and relationship building skills
Professional presentation and attitude
Excellent organisational, communication and time management skills
Ability to identify and report process inefficiencies and assist with implementing improvements
**Why IDEXX**:
Across the globe the team at IDEXX are focused on enhancing the health and well-being of pets, people, and livestock. We work to raise the standard of care for all animals, make drinking water safe for billions and keep our livestock population healthy and free of disease. What we do each day is more than just a job and that creates an energy which is contagious. We live and work in an incredible environment full of passionate and committed people.
