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Help Desk Support Officer Level 1 Training and

2 weeks ago

Melrose Park, Australia Redwolf + Rosch Full time

Client focused company supporting women in tech/STEM
- Attractive salary package dependant on skills and experience
- Melrose Park, Adelaide

Contribute to a reputable company in this critical role, supporting, and developing solutions for technical support while delivering the highest standard of customer care.
- Client-focused company supporting women in tech/STEM
- Attractive salary package dependant on skills and experience
- Melrose Park, Adelaide

**Company**
This Australian-based IT company offers to arrange of services and provides exceptional customer service to their clients. With the latest technology and support tools you will be supported in developing your skills and career.

Gain valuable real-life experience and insights in a company that supports women in technology. Contribute to their IT support services with your experience in IT support, while developing your skills and experience with individualised training and development plans.

**Role**
In this role, you will be
**r**esponsible for providing first-level support to clients, handling helpdesk tickets, and ensuring client satisfaction. You will provide basic remote troubleshooting, uses a ticketing system, and works with a monitoring and management product. With your exceptional communication skills, you will work in a collaborative and supportive team environment to contribute to a great customer experience for a range of clients.

**You**
To be successful in this role you will:

- Have experience in troubleshooting for Microsoft products, a strong understanding of operating systems in an MSP environment beneficial
- Love problem-solving and troubleshooting technical problems in a fast past environment
- Hold certifications in Microsoft MCP, MCSA, ITIL, or a relevant degree beneficial for this position
- Have great written, and verbal communication with the ability to understand customer concerns
- Have an eagerness to learn, a high level of initiative, and proactive nature

**APPLY HERE NOW**

Valid Australian Drivers license and successful Police clearance required.

Do you know someone who would be great for this job? Refer them and help a friend :)