Guest Service Agent

3 days ago

Rooty Hill, Australia West HQ Full time

Are you a passionate guest services professional who enjoys delivering bespoke and memorable experiences? We have the job for you

There is an exciting opportunity for a enthusiastic and highly motivated Guest Service Agent to join our Front Office team on a part time basis.

**The main duties of this role include**:

- Deliver service excellence, from check in to check out and everywhere in between
- Often be the first point of contact for guests and visitors
- Be responsible for completing a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
- Provide guests and visitors with local information from your vast array of knowledge regarding the neighbourhood attractions and amenities

**To be considered for this role, you will need**:

- Experience in the same or a similar role within the Hotel Industry
- A passion to deliver great customer service
- Excellent personal presentation and conduct
- Superior communication skills
- Intermediate computer and Microsoft suite experience
- Experience working with PMS, Opera or Fidelio
- Availability days, nights and weekends (flexible rosters)
- Responsible service of Alcohol competency card (or willingness to obtain)
- Full Australian work rights

**The Perks**

We saved the best until last Not only will you be working at Sydney's leading landmark destination for entertainment, fitness, lifestyle & accommodation in the Western Sydney region, we would also like to provide you with:

- A fun, friendly and passionate team
- Flexible rosters to ensure you get time to relax and unwind
- Free Gym Membership to the largest fitness facilities in Western Sydney, ONE55
- Complimentary Lunch or Dinner during your shift cooked by a dedicated team of chefs and cooks, served up in our very own staff lounge
- Ongoing discounts on accommodation, restaurants and sport & recreation programs
- Annual Celebration Dinner to recognise achievements and anniversaries
- Let us celebrate your special day with a complimentary Gelatissimo Gelato on your Birthday
- A 'sweet' Rewards & Recognition Program for all team members and GREAT staff offers
- Unlimited career development and professional growth opportunities including training across other departments and roles at West HQ
- Uniforms and secure parking

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