Head of Responsible Gaming Team Leader

As the Head of Responsible Gaming, you will lead the company's global Responsible Gaming strategy and framework. You'll oversee the Responsible Gaming team, providing clear direction, guidance, and support while championing best practices across the business.

You'll be responsible for ensuring compliance with regulatory requirements in various markets, acting as a key advisor to executive leadership, and partnering with cross-functional teams—such as Compliance, Legal, Product, and Customer Operations—to embed responsible gaming principles throughout the organisation.

**Who are we?**

Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies. Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 500+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.

Click play, on your career today

**Role and Responsibilities**:

- Create, implement and manage RG policies and procedures ensuring compliance with relevant

jurisdictions
- Provide training and support in RG processes and procedures for relevant business areas
- Monitor players through the various reporting tools and risk assessing RG flags and alerts, including

changes in player activity
- Process RG complaints and manage the interaction and resolution process
- Proactively assess player data and activity to identify player safety, affordability triggers and RG
- Regularly assess and refine our evaluation and monitoring programme to ensure safer gambling

**What you will bring**:

- Minimum 2 years experience in a Responsible Gaming leadership / Responsible Gaming coaching role
- Experience working in regulated markets is advantageous (Ontario, Italy, LATAM etc.)
- Strong understanding of responsible gaming regulations and industry best practices
- Proven track record in delivering high quality work in a fast-paced, challenging environment
- Fluent in English both verbal and written (second language advantageous)

**Desirable qualifications**
- Bachelor's degree in Psychology, or a related field advantageous however not a must

**Bonus points if you also have**:

- Cryptocurrency knowledge would be advantageous
- Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Jira & Intercom

**Some of the perks of working for us**:

- Two full-time Baristas who will make you coffee, tea and fresh juices
- Daily catered breakfast
- Massage Wednesdays - we get professionals to do this
- Team budgets for lunches and activities to celebrate achievements
- Fun office environment with pool tables, table tennis and all your favorite gaming consoles
- State-of-the-art end-of-trip facilities
- EAP access for you and your family
- Learning & Development platform with over 9,000 courses
- Paid volunteer day
- Flexible working hours
- Help yourself drinks fridges and snack shelve

We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We are passionate about providing a workplace that encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.