Operations Manager

Join a hyper growth product that has no other comparison in Australia and be part of building a social media giant

**What's in it for you?**

As part of the KICK Leadership team, you will be responsible for collaborating with the Head of Operations and peers in the development and execution of KICK's strategy, vision and associated operations.

You will act as an extension of the Head of Operations ensuring that KICK is kept running smoothly while we continue to grow at rapid speed.

**Your role with us**:
You will identify and lead key projects. In addition you will be responsible for identifying and driving efficiencies and opportunities within KICK.

Given KICK's hyper-growth, this position will evolve. If you are someone who thrives in a startup environment and culture, are flexible and a strong change advocate, this could be the role of a lifetime.

**Who are we?**
Headquartered in the beautiful city of Melbourne, Australia,**KICK is built by gamers, for gamers. Our platform may be new, but we're already making waves by partnering with some of the biggest names in streaming

We're not just another live streaming platform though - we're a community of gamers, creators, and fans who are passionate about building something incredible together, and we're already seeing the results of our hard work: Our platform is quickly becoming one of the fastest growing forces in the industry. Fast forward to today, we have more than 50 million users and recently celebrated 1 billion watch hours, and we are just getting started.

Our founders have spent the last two decades playing video games together and fueled by their extensive knowledge, experience, and deep love for tech, they have turned their passion into a number of thriving entertainment and gaming brands. This passion for gaming, has led to KICK being recognised as an industry disruptor and the ones to watch, making us the ultimate destination for gamers and creators alike.

**What you will do**:
**Strategy and Execution**
- Collaborating with Department Leadership, anticipate and forecast emerging opportunities across the Department. Ensuring our Department remains agile and primed for success
- Serve as a thought-partner to Kick leadership and Head of Operations - helping shape priorities, facilitate decision-making, and act as a sounding board
- Bridge the gap between strategy and execution, keeping plans on track and rolling smoothly from idea to implementation. Turning high level priorities into actionable plans

**Operational management**
- Identify operational bottlenecks and implement scalable systems that improve how we work as a business. Identify and implement process improvements for efficiency, optimisation and scalability
- Ensure effective cross-functional communication between departments. Act as a conduit between senior leadership, functional teams and sometimes the broader business
- Use 'visual storytelling' to communicate ideas and strategies effectively (i.e. create compelling, clear and concise presentations, high-quality documents, reports and proposals ensuring accuracy and consistency)
- Maintain and iterate goal planning process and ongoing management
- Plan, coordinate, and facilitate meetings, including preparation of meeting materials, templates, agendas and minutes. Follow up on action items and ensure timely completion.

**External Relationship Management**
- Own and manage relationships with key third-party vendors, platforms, and strategic partners. Negotiate contracts, ensure service-level agreements are met, and collaborate to improve operational performance and alignment.

**What you will bring**:

- 3-5 years in Operations, Business Strategy, or Project Management roles, preferably in a high-growth or tech-driven environment.
- Proven experience supporting C-level executives or senior leadership in strategic planning and execution.
- Demonstrated experience in cross-functional coordination, ensuring alignment across diverse departments.
- Strong background in process optimisation, operational efficiency, and scalability projects.
- Hands-on experience with project lifecycle management—from ideation to execution and delivery.
- Experience managing both internal stakeholders and external partners in a fast-paced, dynamic environment
- Experience with Project Management tools such as Notion / Jira / Monday / Asana / Trello

**Bonus points if you also have**:

- Passion for livestreaming and/or social media
- AI experience
- Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack

**Some of the perks of working with us**:
**Office Perks & Environment**
- In-house baristas serving free coffee, tea, fresh juices, and smoothies
- Daily catered breakfast and regular company-wide events
- Snack walls and drink fridges on every floor
- Fun /modern office spaces with pool tables, table tennis, gaming consoles, and an F1 simulator

**Wellbeing & Personal Development**
- Access to our Employee Assistance Program for you and