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Associate Account Manager

2 weeks ago

Melbourne, Australia Hostplus Full time

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**Job no**: KPJT4

**Category**: Client Relationships

**How will you make an impact?**

Are you passionate about making a positive impact to our members dignified retirement?

This role will be instrumental in nurturing and expanding our employer partnerships.

**The opportunity**

As an Associate Account Manager, you will be instrumental in nurturing and expanding our employer partnerships. This involves maintaining robust remote relationships with our identified partners and their primary contacts. Your responsibilities include providing top-notch remote and digital services to a diverse portfolio of employers. Furthermore, you will offer valuable education, content, and campaign support, all delivered remotely and designed to enhance member outcomes. This role is pivotal in our organisation and offers an opportunity to make a significant impact. We welcome industry professionals who are passionate about making a difference.

**Key responsibilities**:

- Manage a designated portfolio of employer accounts, ensuring their satisfaction and addressing any inquiries or concerns promptly.
- Foster positive relationships with employer contacts through regular communication, both via phone and digital channels.
- Identify opportunities to extend employer contact points, inclusive of HR, Finance, Learning & Development and Finance functions.
- Assist employers in navigating superannuation-related matters, including contributions, insurance, and fund performance.
- Leveraging employer relationships, identify opportunities to embed educational, guidance and advice services to staff.
- Delivery and execution of formalised client Engagement Strategies to all employer accounts to identified employers
- Identify when there are changes to employer contacts and seek opportunities for face to face engagement
- Develop and deliver engaging digital content and educational materials related to superannuation.
- Identify referral opportunities for face to face workplace educational and advice programs
- Promotion of all Hostplus whole of fund campaigns to portfolio of clients, as well as providing feedback on their effectiveness
- Promotion of Hostplus advice services in order to generate new financial planning referrals
- Address employer inquiries, complaints, and escalations promptly and professionally.

**About you**
- Minimum of 3 years in a client facing role, preferably within superannuation or financial services.
- Tertiary qualifications in a relevant discipline is desirable
- RG146 Accreditation is desirable (or will be required immediately upon commencing the role)
- Demonstrate a solid understanding of superannuation products, compliance requirements, and relevant legislation.
- Outstanding customer service skills, with ability to build and maintain strong lasting relationships
- Ability to develop and implement successful account management strategies in a remote environment.
- Proven ability to develop and grow strong B2B relationships via remote methods and channels.
- Ability to develop a thorough understanding of our members, and the overall market in which we operate.
- Technical proficiency in all matters superannuation.
- Knowledge of the industrial relations environment and superannuation issues (e.g., State/Federal Awards and EBA’s).
- Excellent verbal and written communication skills
- Excellent organisational skills, with the ability to work both autonomously and as part of a team
- Strong Influencing & negotiation skills

**What can we offer you?**

Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open and flexible workplace. Some industry leading benefits we offer include:

- Hybrid and flexible work environment
- 15% superannuation
- Additional paid leave over Christmas and New Year
- Additional 5 days paid “flex leave”, so that you can take time out when you need it
- 18 weeks paid parental leave
- 3 days community service leave
- 4 weeks paid gender affirmation leave
- Access to long service leave at 5 years
- Access to subsidised financial advice
- Dedicated per person development budget to support your growth

Just to name a few

**About us**

At Hostplus, we passionately provide our over 1.7 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.

Your role at Hostplus will make a difference, whether you're in marketing, financial advice, operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?

**Our commitment to diversity and inclusion**

We are p