Case Management Associate

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Government & Defence provides specialised logistics expertise, including relocation services. We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions - from the distribution of healthcare products, managing the relocation of their employees, delivering fleets of government vehicles, through to helicopter rescue services.

Case Manager Associate - Melbourne

The Opportunity

At Toll, we move businesses that move the world. You will contribute to this by supporting our case managers in their work to relocate Australian Defence Force (ADF) members and their families across Australia. Our case management teams strive to ensure that all ADF members experience a superior relocation as a case management associate, you will be expected to deliver superior administrative support and excellent customer service to internal stakeholders.

As the Case Manager Associate, the primary accountabilities of the job are:
- Customer focus: building strong internal customer relationships.- Communication effectiveness: communicate effectively and concisely.- Flexibility and adaptability maintains effectiveness when experiencing major changes in work tasks or the work environment adjusting effectively to work with the new structures, processes, requirements or cultures.- Learning agility, assimilates, and applies new job related information in a timely manner.- Teamwork: Collaborates and supports the team environment.- Situational judgement: ability to identify and take the most appropriate action in workplace situations that generate positive outcomes.- Accountability : Holds self and others accountable to meet commitments.

About You:
- Previous administrative experience, preferably in a large organistion that is service oriented- The ability to build and maintain effective working relationship with team members and stakeholders in a dynamic ‘operations center’ environment- Effective communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders- Strong attention to detail & time management skills-
- Mandatory: Must be an Australian Citizen or Permanent Resident

Benefits:
- Flexible work options available- Supportive team environment- Full training provided

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.