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Roster System and Support Specialist

2 weeks ago

St Leonards, Australia RSL LifeCare Full time

RSL LifeCare is a leading not-for-profit organisation focused on enriching the lives of veterans and seniors. Established in 1911, we are driven by our vision to create proud communities, living their best lives. We are dedicated to helping all individuals under our care thrive, every day.

Join us as our new Roster System and Support Specialist. In this role, you will provide technical support for business users of the RSLLC rostering system, promote effective and correct usage, and serve as the system administrator.

Your Key Responsibilities:
- Monitor and report on compliance adherence, processes, and procedures.- Manage incidents and service requests related to reporting, system errors, and access needs.- Own and maintain business system processes, including the development of end-user support documentation.- Collaborate with L&OD and IT teams to develop and maintain knowledge articles and support documentation.- Assist in reporting requests and advise on system impact, changes, and upcoming releases.- Manage change and service requests with vendors, including testing and validation activities.- Assist in training and coaching users as needed.- Provide input for procedures and processes to maintain documentation quality.- Identify opportunities to improve system functionality and enhance business performance and compliance.- Assess and monitor risks related to business systems, ensuring regular reporting updates.

Who are you:
- Experienced in providing business systems support.- Working knowledge and experience with UKG, AlayaCare, or similar systems.- Strong written and verbal communication skills.- Customer-centric approach to problem-solving and stakeholder engagement.-
- Ability to manage multiple priorities concurrently.- Demonstrated strategic and analytical skills, with the ability to interpret and synthesize information from various sources.-
- Familiarity with Microsoft technologies such as SQL, SSIS, Power BI, Excel, and Visio.

Join RSL LifeCare because:
- Competitive remuneration package and Not for Profit Salary Packaging.- Annual leave loading of 17.5%- Flexibility within a hybrid working environment.- Team-building activities, wellbeing days, and volunteering opportunities.- Personal and professional development support.- Collaborative and passionate team environment.
- Our commitment to diversity:_- We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity, or disability._

Location

St Leonards