Administration Assistant

Be part of a purpose-driven organisation - Fun & supportive work environment - Strong administrative background essential **Administration Assistant (Participant Access)** **Full time, Ongoing** **Location - Werribee** **Salary $26 - $29 per hour depending on experience** We have a fantastic opportunity for an enthusiastic and dynamic administration professional to work within a values-based organisation. We are looking for team members who are passionate about customer service and relationship building with experience working in a health, disability or a community setting very advantageous. You will play a key role in our centralised Access Team as the first point for participants, their families, and referrers. By listening and understanding, you can schedule the participant with the right practitioner and assist them with learning how to access our services and begin their journey with Everyday Independence. With hubs throughout Australia and a trailblazing team of highly talented clinicians, Everyday Independence is on a mission to change the game and push harder to make inclusion possible for all Australians. We’re a global leader delivering change in our communities through the social model, where we work in interdisciplinary teams to remove barriers & build the capacity of our participants and their supports to achieve personal goals and fulfil their potential. **The impact is unquestionable.** As we continue to evolve and grow, expanding into new locations and innovating our services to ensure that more Australians benefit from our life-changing services, we are looking to further bolster our team with passionate Administrators looking to support our therapists. Outstanding customer service is at the forefront of every interaction you have as well as being a strong brand influencer when promoting Everyday Independence and how we lead the way in the services we offer. **What do you need?** - Demonstrated experience in administration with strong communication skills across customer and stakeholder relationships - Experience with scheduling and/or calendar management in a KPI driven environment - An empathetic and understanding approach to participants and families, taking a personal responsibility for participant satisfaction by consistently meeting or exceeding customer needs and expectations - Ability to work within a compliance and regulatory framework - Actively participate as a member of a team to help ensure that the team achieves its objectives - Approach problems with a "can-do", problem solver attitude and enjoy the challenges that come each day - Be change ready - we are always changing, improving and evolving so you will have the ability to take on feedback and grow your skills - Previous experience working within the Disability sector is desirable but not essential - Ability to obtain an NDIS Workers Screening Check & Working with Children’s Check **What's in it for you?** - Work in a supportive environment which is part of a broader administration team that extends through Victoria, Queensland, Tasmania, New South Wales, South Australia and Western Australia. - Access to coaches and mentors as you will be expected to learn, grow and bring your best self to work each day - A contemporary and positive team culture where everyone shares the same vision - A competitive salary aligned with experience and a career pathway - Progressive technology systems and support - we see IT as the great enabler - Wellbeing days + purchase leave + paid parental leave (after 12 months) - Purpose leave so you have time to pursue outside interests - Regular #hublife social & fun team events - Free pilates, yoga, snacks & drinks - Discounts on a huge variety of goods & services **How to apply