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Operations Advisor

2 weeks ago

Brisbane, Australia Suncorp Group Full time

**Brisbane**

**7 month fixed term contract**
- **Broad role, plenty of variety - every day is different**:

- **Work for one of Australia’s leading Insurers**:

- **Flexible working, collaborative and supportive team environment**

We’re never just satisfied with how things are - because we know how things could be. And it’s our expert Real Estate team who forge ahead every day to make those ‘what ifs’ a reality.

Welcome to a place where you can chase real progress and drive real change. And that includes your own career. Being a part of Real Estate at Suncorp Group means being switched on, endlessly curious and always adaptable. In return, you’ll be supported to bring your own ideas to the table and challenge conventions - with the aim of making life a little brighter, simpler and better for our customers and each other.

**Overview of the role**

The role of the Operations Advisor is to provide superior planning, management and delivery of our Operations portfolio encompassing Facilities Management, Safety, Fleet, Car Parking, Concierge and Procurement activities across the commercial, industrial and retails sites for the Suncorp Group. The role will focus heavily on the facilitation and management of the budget and cost expenditures. The role will also manage key initiatives, data governance, reporting and involves a high level of written communication.

This is a key role in the Real Estate team which will contribute to process development, innovation and process improvement while providing integral program management, coordination and communication across the portfolio to effectively manage the operations within the team.

This is a broad, generalist role and would suit someone with previous real estate and corporate communications experience. The role is a 7 month fixed term contract/secondment with a possibility of extension and you will be expected to be in the office 2/3 days per week.

**What you’ll do**:

- Supports all aspects of delivery for Real Estate, including Facilities, Safety and Concierge.
- Manage our Service Providers operational performance and responses to Facilities related incidents, ensuring a proactive approach
- Design, create and review documentation while working to continuously improve operational frameworks, templates, processes and procedures
- Coordinate Real Estate building communications
- Manage escalations and liaise with internal stakeholders to ensure clear communication until issue is resolved, and processes updated accordingly
- Guide and oversee service provider to better understand property cost drivers and potential savings and approving invoices

**What you’ll bring**:

- At least 3 years’ experience in Corporate Real Estate, Building Services, Property Management or Facility Management
- Expert knowledge of Real Estate function including Facilities & Contractor Management
- Client relationship experience with a strong focus on customer service
- Previous experience producing/writing internal communications
- High level of consulting, negotiation and influencing skills
- Great team player and stakeholder relationship skills

**What we can offer you**:

- Discounts and offers on a range of retail favourite stores as well as insurance products.
- A range of flexible working and leave options, including 20 weeks paid parental leave and unlimited paid emergency response leave.
- Invest in your brighter future with ongoing study support and career development programs.
- Give back to our communities with payroll giving, donation matching and paid volunteer leave.
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

**About Suncorp Group**:
We’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in banking. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most - while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer obsession and supported at every step of the journey.

For over 100 years Suncorp Group has been driven by our guiding Purpose - to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility - to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in banking and insurance, the Suncorp Group family provides our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We’re excited about what we can achieve together, w