Head of Operations Ept

**Head of Operations EPT & MOG**

Melbourne, VIC, AU, 3000

**About us**:
We’re a team that cares about you and your community. CitiPower and Powercor own and operate the distribution networks providing reliable, safe and affordable electricity to more than one million Victorian customers. These customers include large numbers of households as well as commercial and industrial businesses, world class arts, health and sporting precincts, popular tourism regions and the biggest infrastructure projects in Victoria.

In designing and delivering these services, our people are united by a real sense of purpose to empower customer choices in ways that are important for our communities and the environment. Our people are also at the frontline in developing and implementing innovative technologies and solutions necessary for the future of our industry not only in Victoria but globally.

This is a workplace that's both dynamic and welcoming, where our people learn from the best in the business, and where there's a focus on inclusivity, collaboration, and rewarding the individual and their aspirations.

**About the role**:
Reporting to the General Manager of Network Services, this role is responsible for ensuring that the Electrical Plant and Test (EPT) and Metering Operations Group (MOG) teams are best placed from a commercial, safety and efficiency perspective to deliver on their works programs. The role requires an influential and strategic leader, with the ability to foster a culture of accountability and high performance within a highly skilled workforce.

**What you’ll deliver**:

- Plan, direct, deliver and manage the EPT and MOG works programs.
- Facilitate the short and long-term direction of the Operations team by understanding current and emerging trends in a regulated business environment and executing them in a considered and people-centric manner.
- Sponsor and deliver on business transformation through the execution of improvement projects that support and enhance safety, efficiency, productivity, innovation and collaboration.
- Maintain a focus on contestability in a dynamically shifting market, along with the high reliability of supply to customers.
- Ensure business operations are as efficient and effective as possible, where operational and delivery KPIs are met or exceeded, and where the groups feel enabled to achieve a high level of performance.
- Drive and lead initiatives that bring about change and innovation within the group/s.
- Develop trusting relationships with internal and external stakeholders, including unions and industry bodies.
- Develop and implement plans that result in a positive commercial and continuous improvement culture, enabling and encouraging others within the team.
- Ensure Health, Safety and Environmental compliance meet the highest industry standards.

**To succeed in this role, you’ll have**:

- A tertiary qualification in an engineering, business/commerce or management discipline.
- A strong history of leading inclusive teams to deliver great outcomes, including large, unionised workforces.
- Experience in a delivery management or field-based role (would be advantageous).
- Well-developed commercial acumen, with the ability to navigate complexity with ease.
- A leadership style that is results driven and progressive.
- Experience and skill in change management and transformation.
- Excellent relationship building and influencing skills to work pragmatically and collaboratively with a wide range of internal and external stakeholders.
- Working knowledge of employment law, legislation and frameworks, including the Occupational Health & Safety Act.

**Your career with us**:
We have a diversity of teams across our business, all contributing to great customer and community outcomes. Our people are our most important asset, and we continually invest in nurturing their capability. Working with us means being fully supported to make the most of new experiences, and to build a career through a range of opportunities to learn from the best and to grow in a safe, inclusive, flexible and collaborative environment.

Our greatest priority is the health, safety and wellbeing of our people and the communities we operate within. This includes their physical safety - ensuring everyone gets home safely everyday - as well as their psychological safety, by ensuring everyone has the resources and support needed to achieve a work-life balance and be the best they can be.

**What’s next?**

We proudly strive to provide a safe, inclusive and sustainable environment where all our people feel respected, valued and supported to be the best they can be. CitiPower and Powercor is an Equal Opportunity Employer.

OUR VALUES: Live safely, Be Customer and Community Minded, Succeed Together, Be The Best You Can Be, Improve Our Business

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