Business Technology Advisor

**Business to Business IT and Technology Sales**

**Telstra Business Technology Centre Bris South**

**Gold Coast Region - Full Time Position
As a BTA at TBTC Brisbane South, you compel our customers to love our solutions and the overall experience of engaging with Telstra through our Centre. Utilising your passion for technology and excellent customer service skills, you create the ultimate experience and turn our customers into loyal Telstra fans who support our TBTC. You provide advanced solutions and best practice guidance, make decisions based on your commercial acumen and understanding of the market, coordinate with other departments to actively listen to customer’s concerns and support sales and marketing teams to turn our business goals into a reality.

**Responsibilities**

As a BTA, you use your excellent customer service skills and technical acumen to deliver against the following responsibilities:

- Gather relevant sources of information and insights from internal and external stakeholders to provide advice and consultation regarding development of customer solutions.
- Make a strong contribution to the development of compelling proposals, relating to the value proposition for customer offers, while maintaining the protection of Telstra’s commercial interests and ensuring business plans continue to meet company goals.
- Proactively engage with cross-functional teams to participate in or advise on commercial / solution requirements, assist in new solution introduction, development, management and release activities.
- Provide expert guidance on the effective use of technology and solutions in order to achieve business outcomes in alignment with business requirements
- Support the broader TBTC Account management team with technical support and knowledge
- Meet individual and team sales and performance KPIs.

**Key Skills**
- Collaboration
- Business Acumen
- Communication - written and verbal
- End to End Sales experience
- Growth Mindset
- Listening
- Organisation
- PowerPoint
- Relationship Management
- Stakeholder Management

**What’s it like working with us?**
- We are a team who put in the work to make sure that we succeed and achieve great outcomes for our customers
- Uncapped Weekly incentive program
- We are passionate with delivering great customer experiences
- We are driven to achieve our goals, and love a bit of friendly competition
- We are a family, we work together and have each other’s backs
- We have a good mix of work hard/play hard. We know when to have a laugh, and when its time to be serious and get the job done

**What does the role look like day to day?**

**Essential Criteria**:

- Previous experience in a similar Telstra Sales or IT sales role is highly regarded
- You are motivated to understand your clients, develop solutions and achieve your monthly sales and service KPIs
- You are passionate about, learning and educating clients on new technologies
- You have a high level of business acumen and communicate effectively with stakeholders
- You are a self-starter with great time management skills
- You have a high attention to detail and data accuracy
- You have objection handling and complaints management skills