Workforce Coordinator

9 hours ago

Penrith, Australia 365 Care Full time

At 365 Care, we’re all about people. Every visit, every conversation and every small act of care matters and we know that starts with our incredible support workers.

As our **Workforce Coordinator**, you'll be responsible for the day-to-day support and coordination of a designated group of Support Workers. You’ll act as their first point of contact — building relationships, managing queries and supporting their operational needs. You'll also play a key role in ensuring our support workers have what they need to do their best work while also managing workforce administration and process improvement.

This role is based in **Penrith** with work from home options.

**About the role**
- Be the primary point of contact for your group of support workers, offering support and guidance.
- Maintain a schedule of regular check-ins with team members.
- Ensure compliance with policies, training, and appraisals.
- Manage day-to-day admin tasks including inbox management, payroll checks, and workforce documentation.
- Escalate key issues, trends, or feedback to relevant stakeholders.
- Contribute to the continuous improvement of internal systems and coordination processes.

**What you'll bring**
- Excellent interpersonal and communication skills — you're approachable and solutions-focused
- Proven experience in a high-volume coordination, HR, or compliance role.
- Strong attention to detail and excellent organisational skills.
- Ability to manage competing priorities and deadlines.
- Experience with workforce systems, spreadsheets, and databases.
- A passion for supporting frontline teams and improving processes.
- Experience in the care, disability, or community services sector is a plus.

**Why join 365 Care?**

You’ll be part of a passionate, supportive team working to make a genuine difference in people’s lives. We offer:

- Be part of a team that values care, honesty and connection
- Employee benefits including discounted health insurance retailer discounts and EAP
- Help shape how we support and uplift our frontline workers
- Join a supportive environment where good people do good work

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