Workforce and Service Excellence Leader

7 days ago

Penrith, Australia 365 Care Full time

**Work options**: Hybrid
**365 Care - Workforce and Service Excellence Leader**

**About the Role**

At 365 Care, we believe in delivering exceptional home care to our clients — every day of the year. We’re on the hunt for a Workforce and Service Excellence Leader to champion this mission, guiding our frontline teams, energising our workforce, and creating seamless, reliable service experiences for our clients.

Reporting to the Operations Manager, this is a leadership opportunity to make a meaningful impact in the lives of the community while shaping a high-performing, values-driven workforce. If you're passionate about people, performance, and purpose, we want to hear from you.

**What You’ll Do**

In this strategic and hands-on leadership role, you’ll:

- Lead and empower our Service Coordination and Workforce teams, instilling a culture of excellence, collaboration, and ownership
- Drive workforce planning and rostering strategies that ensure optimum utilisation and scheduling efficiency, with an uncompromising focus on client satisfaction
- Partner across Operations and Shared Services teams to deliver consistent, quality care, while always finding ways to enhancing our service delivery model.
- Use data to inform decision-making, identify opportunities for improvement, and optimise workforce performance.
- Foster a culture of inclusion, joy and continuous development, where every problem has a solution and we always have each others' back

**Who You Are**
- You're an experienced and passionate leader who thrives in a fast-paced environment
- Proven experience leading service delivery teams in healthcare, disability or community care (NDIS or Home Care preferred)
- Strong knowledge of scheduling, workforce planning, and operational excellence
- A track record of developing high-performing, values-aligned team
- Excellent communication, problem-solving, and change leadership skills
- Experience using rostering and workforce systems to drive efficiency and improvement
- A passion for inclusive leadership and community-oriented outcomes

**Why Join Us?**

Join 365 Care and make a real difference in our community, delivering compassionate, person-centred care that truly matters. Be part of a supportive, values-driven team where your work is valued and your growth is encouraged.

We also offer:

- Hybrid working arrangements to suit your lifestyle
- Employee benefits including discounted health insurance, retailer discounts and EAP
- Be part of a growing organisation with a reputation for service excellence
- Join a team that values diversity and celebrates different perspectives

**About The Process

  • Workforce and Service Excellence Leader

    4 days ago

    Penrith Municipality, Australia 365 Care Full time

    365 Care Penrith, New South Wales, AustraliaJoin or sign in to find your next jobJoin to apply for the Workforce and Service Excellence Leader role at 365 Care365 Care Penrith, New South Wales, Australia3 weeks ago Be among the first 25 applicantsJoin to apply for the Workforce and Service Excellence Leader role at 365 CareWork options: Hybrid365 Care -...

  • Mentor - Workforce Australia Services

    7 days ago

    Penrith, Australia Asuria Full time

    **Achieve your dreams by helping others achieve theirs**: - ** We support you to grow your career**: - ** Competitive salary with uncapped bonuses** We have an exciting opportunity for **Mentor **in** Penrith, NSW **to find job seekers secure employment. As a result of exceptional growth, we are recruiting across multiple locations for our **_Workforce...

  • Mentor - Workforce Australia Services

    7 days ago

    Penrith, Australia Asuria Full time

    **Achieve your dreams by helping others achieve theirs**: - ** We support you to grow your career**: - ** Competitive salary with uncapped bonuses** We have an exciting opportunities for **Mentors** in **Sydney Greater West** (**Penrith, Richmond, Katoomba and Mount Druitt) **locations_ _to find job seekers secure employment. As a result of exceptional...

  • Labourers

    1 day ago

    Penrith, Australia Workforce International Wetherill Park NSW Full time

    Labourers needed!! - Penrith Location - Day and Afternoon available, ASAP immediate start!! - Pay rate 30.50 day and $35.08 aft **ABOUT THE COMPANY** Our client based in Penrith are a market leader in the manufactures and distribution of Aluminium. They are currently seeking production/labouring staff for casual, ongoing work for a variety of shifts in...

  • Team Leader

    6 days ago

    Penrith, Australia Sunnyfield Full time

    **Lead With Purpose at Sunnyfield: Make a Difference Every Day!** Are you a natural-born leader who loves empowering others, driving awesome outcomes, and making a real impact? Well, guess what? We’ve got the job for you! We’re on the lookout for a passionate and dynamic Team Leader to join our vibrant Orchard Hills Hub. Reporting to the Senior Service...

  • Food and Beverage Team Leader

    6 days ago

    Penrith, Australia Hotel and WSCC Full time

    **Panthers Group and Pullman Sydney Penrith have an exciting opportunity for an experienced Food and Beverage Team Leader to join the Western Sydney Conference Centre team!** **Introducing Pullman Sydney Penrith and WSCC** - Penrith’s First Five-star International Hotel with 153 Guest Suites, Elite Fitness Centre, Sauna, Restaurant, Bar and Café. Secure...

  • Ict Service Desk Team Leader

    1 week ago

    Penrith, Australia Experis Full time

    **Leading Government client based in Penrith is hiring for Tier 1 Support team leader!! Initial contract for 6 months plus 6 months extension! APPLY NOW!!** **To be suitable(you must have)**: - At least 2 years of ICT Tier 1 support experience and substantial experience in using and supporting the Microsoft Office suite of software and Apple mobile...

  • Maintenance Team Leader

    2 days ago

    Penrith, Australia Bega Cheese Full time

    If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us!Monthly salary, Monday to Friday- Dynamic and growing Australian brand- Managing a high-performing team, a supportive environment- Full-Time, Permanent Position The...

  • Commercial Operations Leader

    4 days ago

    Penrith Municipality, Australia beBeeExcellence Full time $55,000 - $85,000

    Job OpportunityBring commercial skills and passion for customer experience to a dynamic team as an Assistant Store Manager.Key ResponsibilitiesSupport the Store Manager in creating a culture of development that inspires and engages the team, driving business outcomes and fostering future leaders.Embed customer excellence by growing the business through clear...

  • Service Coordinator

    1 week ago

    Penrith, Australia Australian Unity Full time

    The Home Health service program delivers in-home support services to aging clients to help them live independently, supported and empowered, within their own homes and communities. **About Your New Role** As a **Service Coordinator** you will be the primary point of contact for our customers and your own team of Care Workers for the** **Penrith, NSW...