Customer Service Officer

11 hours ago

Newcastle, Australia G&C Mutual Bank Full time

Retail banking
- Sales and service
- Small team environment

**Your Organisation**

Come and join a collaborative and supportive team that works with purpose to empower its customers to be confident about their financial future.

Established in 1959, G&C Mutual Bank has grown to be one of Australia’s strongest customer-owned banks. Customer focussed and values-driven, we make responsible, ethical decisions that benefit our customers and the community. Our profits are reinvested to provide better products and services for our customers.

If that ethos resonates with you, we’d like to hear from you. Experience the G&C Mutual Bank difference - It’s your bank, because you own it.

**Your Opportunity**

Our Newcastle Service Centre currently has an excellent career opportunity for a full time **Customer Service Officer**. The position will see you assisting our walk-in customers and those who interact with us through our contact centre via phone and online channels.

You'll be joining a small team who are focussed on providing our customers with a consistently professional and friendly service experience. The key aspects of your new role include:

- Delivering efficient and professional service to our members through the Service Centre and Contact Centre channels
- Assisting with enquiries and providing information relating to all product and service offerings including deposit accounts, home loans, credit cards, general insurance, personal loans and wealth management
- Creating opportunities to provide a total solution for our customers financial needs
- Efficiently processing customers' branch transactions
- Associated administrative tasks including maintaining accurate and timely customer records in various systems

**Your Profile**

You are a collaborative service professional who is:

- a consistent advocate of our brand
- results oriented with the capacity to identify and convert new business opportunities
- well-organised and able to prioritise effectively
- proactive and able to work well independently when required
- able to communicate confidently with a broad customer group (face-to-face and over the phone)
- able to work a rotating roster with a span of hours from 8am - 6pm, Mon - Fri

**Your Benefits**

We value our employees by providing:

- Discretionary bonus based on organisational performance
- Discounts on financial and lifestyle products (some with qualifying period)
- Annual leave loading
- Option to cash out annual leave
- A paid volunteering day each year
- Corporate wardrobe
- Incentives for independent study along with opportunities for ongoing learning and career development
- Inclusion and wellbeing initiatives, including Employee Assistance Program

We’ve built a team that values service, teamwork and integrity, to go above and beyond for our members. We have a focus on performance and continuous improvement and work collaboratively to get it right. As a member of the Diversity Council of Australia, we recognise the benefits that diversity brings to our organisation. We strive toward a collaborative culture which capitalises on the diverse skills, backgrounds and experiences of our employees.

  • Customer Service Officer

    10 hours ago

    Newcastle, Australia Greater Bank Full time

    **About the role - Customer Service Officer | Newcastle Region** We are seeking dynamic and motivated Customer Service Officers in in the **Newcastle/Lake Macquarie** region. **We have full time opportunities on offer.** **What we’re looking for** - Previous retail customer service experience - Demonstrated relationship and sales ability - Ability to...

  • Customer Service Officer

    1 week ago

    Newcastle, Australia Chandler Macleod Full time

    Chandler Macleod are excited to be partnering with a National Telco brand who are currently experiencing a high level of growth within their organisation. **About the company**: An ASX listed company, our client is a telecommunications operator who provide Fixed Wireless, NBN and Opticomm services to their customers. With office locations all over Australia...

  • Customer Service Officer

    5 days ago

    Newcastle, Australia Greater Bank Full time

    **About the role** We are seeking dynamic and motivated **Customer Service Officers** in the Newcastle and Lake Macquarie regions to join our team in a Greater Bank or Newcastle Permanent branch. These opportunities are **full-time and **part-time** positions, working within **38 hours per week (Monday to Friday)**. Our **Customer Service Officers **are...

  • Customer Service Officer

    11 hours ago

    Newcastle, Australia BlueScope Full time

    **Job Description**: BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes. **The Opportunity** Come...

  • Customer Service Officer

    9 hours ago

    Newcastle, New South Wales, Australia Pacific International Insurance (AuNz) Full time

    Job Category: Administration, Customer Service, SalesPacific International Insurance is a dynamic cross-Tasman company that operates as part of a respected global insurance organisation.We have a diverse portfolio of insurance brands.With our strong foundation and progressive mindset, we continue to forge ahead, anticipating and meeting the evolving needs of...

  • Customer Service Officer

    4 weeks ago

    Newcastle, New South Wales, Australia NSW Department of Planning, Housing and Infrastructure Full time

    Join to apply for the Customer Service Officer (Targeted) role at NSW Department of Planning, Housing and InfrastructureJoin to apply for the Customer Service Officer (Targeted) role at NSW Department of Planning, Housing and InfrastructureGet AI-powered advice on this job and more exclusive features.Office location - Parramatta, Newcastle, Wollongong,...

  • Customer Service Officer

    11 hours ago

    Newcastle, Australia Sandvik Full time

    Customer Service Officer Heatherbrae, NSW About Us: Our products and services prioritize safety and efficiency, supported by a resilient global supply chain and a team of experienced specialists. As a major manufacturer and supplier of ground control solutions for the mining and tunneling industry, we offer a comprehensive product portfolio and hold a...

  • Customer Service Officer

    2 days ago

    Newcastle, New South Wales, Australia Pacific International Insurance (AUNZ) Full time

    Job Category: Administration, Customer Service, SalesPacific International Insurance is a dynamic cross-Tasman company that operates as part of a respected global insurance organisation. We have a diverse portfolio of insurance brands. With our strong foundation and progressive mindset, we continue to forge ahead, anticipating and meeting the evolving needs...

  • Customer Service Officer

    6 days ago

    Newcastle, Australia G&C Mutual Bank Full time

    Retail Banking - Small team environment - Busy and varied role **Your Organisation** Come and join a collaborative and supportive team that works with purpose to empower its customers to be confident about their financial future. Established in 1959, G&C Mutual Bank has grown to be one of Australia’s strongest customer-owned banks. Customer focussed and...

  • Retail Customer Service Officer

    2 weeks ago

    Newcastle, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...