Ombudsman - Insurance

6 days ago

Sydney, Australia AFCA Full time

**Company Description** Fairness feels good**

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

The General Insurance decision-making team at AFCA is focused on complaint resolution and on engaging with both industry and consumer groups in tackling important issues affecting insurance customers. We partner with the Insurance Council of Australia, industry and consumer groups in responding to the effects of natural disasters and other emerging issues.

We are looking for an **Ombudsman**to join our busy and collegiate decision-making team to help resolve standard and complex general insurance disputes.

The role will suit senior legally qualified professionals with a strong track record of significant achievement and a background in the insurance sector. You are likely to be at a stage of your career where you have an interest in using your well-developed skills and experience in a role that contributes to good community outcomes in the general insurance sector.

**Qualifications**
- ** Legal qualifications**are highly desirable and a significant track record of achievement at senior executive level within the insurance industry or a tribunal, EDR scheme, regulatory agency or related business entity or in private practice
- Strong analytical skills, the ability to quickly get to the heart of complex issues and to efficiently and independently handle a busy caseload, with a clear outcomes focus
- A demonstrated high level of written and verbal communication and interpersonal skills in dealing with a wide cross-section of the insurance sector and the broader community
- Resilience, focus, determination and excellent engagement skills and the ability to effectively manage challenges, external criticism and public scrutiny.

**Additional Information** What's on offer**
- ** BOSS Best Places to Work 2024** -credited for its culture, engagement and flexible working arrangements.
- ** Most Inclusive Workplace 2024** - Australian HR Institute (AHRI) Awards.
- ** Employer of Choice Public Sector and NFP**- Australian HR Awards 2023
- ** Bronze AWEI Accreditation 2024** - Recognised for LGBTQ+ workplace inclusion.
- ** Accredited Family Friendly Workplace** - Supporting work-life balance and inclusivity.
- ** Hybrid working** - Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing.
- ** Inclusive leave options** - Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas.
- ** Financial benefits** - Not-for-profit salary packaging to boost take-home pay.
- ** Locations** - A team of over 1,200 dedicated professionals based in modern Melbourne and Sydney CBD offices.

**To apply**

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don’t meet every single criterion.

**AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.

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