Telephone Advice Line Paralegal

15 hours ago

Subiaco, Australia Ruah Legal Services Full time

**JOB DESCRIPTION**:

Answer incoming calls on the Telephone Advice Line in a professional manner;
Field enquiries, taking down basic information and assessing whether or not various legal matters are within Ruah Legal Services (RLS) or Mental Health Law Centre (MHLC) scope;
Find appropriate referrals for legal matters outside of RLS/MHLC scope;
Facilitate the intake process for potential clients, conducting interviews over the phone to obtain required details concerning the client and his/her legal matter;
Draft legal advice, initial letters and court documents;
Perform administrative and data entry duties;
Conduct legal research at the direction of lawyers;
Contribute to a supportive working environment; and,
Ensure that RLS, its mission, programmes and services are consistently presented in a strong, positive image to the community legal sector, the wider legal profession and the community at large.

Essential Selection Criteria:
Willingness and ability to work within and contribute to the vision and mission of the organisation.
Professional telephone manner;
Excellent communication skills;
Ability to engage with a challenging client group;
Knowledge and understanding of diversity, gender and social inclusion, particularly Aboriginal culture.
Emotional resilience;
Initiative and ability to solve problems;
Demonstrated leadership and team work skills;
Computer literacy; and,
Attention to detail.

**FIRM OR ORGANISATION NAME**:
Ruah Legal Services / Mental Health Law Centre

**CONTACT NAME**:
Becci Ray

**EMAIL ADDRESS**:
**TELEPHONE**:
08 9328 8012

**JOB LEVEL**:
Any level

**SECTOR**:
Legal services

**COUNTRY**:
Australia

**STATE**:
Western Australia

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