Family Caseworker

**Part Time 12 month Fixed Term (28 hrs p/wk)**:

- **Attractive not-for-profit salary packaging options**
- **Flexible hybrid working conditions**

**Metro Assist Limited**(formerly Metro Migrant Resource Centre) is seeking an experienced Family
Support Caseworker to be part of a vital service that makes a real difference to the wellbeing of
families. Our team is primarily based in Campsie and conduct home visits within the Inner west LGA’s
funded through the Department of Family and Community Justice.

Metro Assist is committed to social justice and empowering our clients to achieve their full potential in
life. We provide settlement services, employment support, family services, emergency relief, tenancy
advice, financial counselling and undertakes community development projects and initiatives. More

**About the Role**

The Family Caseworker operates within the Family Support Team and is funded by the Department of
Communities and Justice (DCJ) under the Targeted Earlier Intervention (TEI) Program. The role is
responsible for delivering tailored, culturally safe, and trauma-informed case management services to
children, young people, and families experiencing or at risk of vulnerability.
Working within a strengths-based, child protection-informed and family-centred framework, the Family
Caseworker supports the wellbeing, safety, and development of children and young people by
enhancing parenting capacity, reducing risk factors, and building protective factors within families.
Services may include home visits, outreach, information, advice and referral, practical support, and
warm referrals to internal and external supports.
The position places a strong emphasis on early engagement, family-led decision-making, collaboration
with cross-sector services, and supporting culturally and linguistically diverse (CALD) communities
through culturally responsive service delivery.

**Key Responsibilities**
- Deliver client-centred case management to children, young people, and families, including

home visits, outreach, assessments, goal planning, and safety planning.
- Identify and respond to risks of child abuse, neglect, and family violence, embedding core

components of the Preventing Child Maltreatment Framework in all casework.
- Conduct holistic and strengths-based assessments, incorporating risk and safety frameworks to

inform culturally responsive case plans that align with client-identified goals.
- Facilitate family-led, collaborative case planning processes that support parenting capacity,

emotional wellbeing, economic stability, and connection to culture and community.
- Collaborate with internal services and external agencies to ensure coordinated, wraparound

responses that reflect the evolving needs of families.
- Advocate for clients and make warm referrals to appropriate services, ensuring access to

timely, effective supports that meet identified needs.
- Maintain accurate, up-to-date client records in line with data collection and reporting

requirements, including use of the Data Exchange (DEX).
- Participate in regular reflective practice, supervision, and training to strengthen practice

approaches and comply with relevant legislative frameworks and child safe standards.
- Ensure all work is carried out in accordance with organisational values, policies, DCJ guidelines,

and TEI program objectives.

This role is integral in supporting families to create safe, supportive, and nurturing environments for
children and young people, with a focus on holistic, client-centered care.

**The salary is based on the SCHCADS Award with Above Award rates of pay, generous salary packaging**

**options are available to increase your take home pay, additional paid leave days are provided to all**

**staff, and flexible/hybrid working options are available. The successful applicant will also benefit**

**from ongoing support & supervision, and have access to our confidential Employee Assistance**

**Program offering a range of wellbeing supports.**

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**Essential Selection Criteria**
- Tertiary qualifications in Social Work, Psychology, Social Science, Community Services or a

related field, or equivalent experience.
- Demonstrated experience in case management with vulnerable children, young people, and

families, particularly from CALD or marginalised backgrounds.
- Sound knowledge of child protection legislation (including ROSH and Chapter 16A), trauma
- informed practice, family violence dynamics, and risk assessment frameworks.
- Ability to develop culturally safe, evidence-informed case plans and maintain effective working

relationships with clients and partner agencies.
- Commitment to collaborative, strengths-based, and family-led practice that upholds the

principles of dignity, respect, and self-determination.
- Strong written, verbal and interpersonal communication skills, including accurate case

documentation and use of electronic case management systems.
- Current N