Customer Service Co-worker

**Job ID**: 276708

**Date posted**: 04/02/2025

**Our team within IKEA**
At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.
**What you need to know**
Working at IKEA has its benefits and rewards:

- $27.35 base hourly pay rate
- Above award rates and penalty rates (including Sunday and Public Holidays)
- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Bonus programme (where eligible)
- Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

- These roles are Permanent Part-time 40-60hrs/fortnight
- The internal job title for this role is Customer Co-worker
- The shift times required to work will be spread between 9:30am to 10:00pm
- As our unit operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday)

RECRUITMENT PROCESS AND KEY DATES
- If you are successful for this role, you will be required to attend a 2-day Welcome induction on Monday 3 March & Tuesday 4 March 2025, 9am-5pm.

**About this work area**
As Customer Service Co-worker your responsibilities will include, but are not limited to:

- Acting as the friendly face of IKEA within our Customer Service area, you handle queries and look for the appropriate solution tailored to the customer.
- Processing returns and resolving customer issues, recognising when to escalate to someone with higher authorisation.
- Manage cash, card, and finance option payment transactions with accuracy and friendly demeanour.
- Recording information accurately in our customer database system so we can act on feedback and continuously make improvements to the customer shopping experience.
- Ensuring customers have a positive final touchpoint during the IKEA shopping journey.
- Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment.

As a Customer Co-worker you are or have:

- A customer-centric mindset and are able to handle information and data confidentially.
- Able to prioritise tasks in a fast-paced and changing environment.
- An energetic approach for self-development, you are eager to learn new skills and like to work with digital programs.
- Passionate about securing a positive and seamless customer experience through utilising your strong customer service skills by interacting with and helping customers consistently.
- Able to remain calm when faced with challenging situations, you see problems as challenges and strive to find the best possible solution for each customer.
- Excellent communication skills where you can build emotional connections through meaningful and empathetic interactions with customers.
- Able to work closely with your team and other departments or work independently.
- Previous experience in a similar customer service role or retail environments is preferred.

**We need people like you**
At IKEA, work is so much more than a job. Come join us