Current jobs related to Customer and Partner Solutions Manger - Bella Vista - Supply Chain

  • Transport Analyst

    2 weeks ago

    Bella Vista, Australia Supply Chain Full time

    **About Primary Connect In October 2020, Woolworths Group Supply Chain rebranded to become Primary Connect - an end-to-end supply chain partner within Woolworths Group. Our team of more than 8,000 support businesses within Woolworths Group (such as Supermarkets, Countdown and Big W), and over 1,300 commercial customers across the country, to connect...

  • Transformation Partner Big W

    2 weeks ago

    Bella Vista, Australia Big W Full time

    **What we're like **At BIG W everyday’s a big day. For you, this could be the start of something big. There are over 18,000 of us, in the biggest cities and the tiniest towns. And each of us has an important role to play to help make a real difference for families by providing real value, real solutions and real care. We are heading into an exciting...

  • Risk Partner, Finance

    1 week ago

    Bella Vista, Australia Risk Full time

    **We are Woolworths Group** We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet...

  • Customer Service Officer

    2 weeks ago

    Bella Vista, Australia Primary Connect Full time

    **Customer Service Officer | Primary Connect+ | Transport & Logistics** - High level of support & a thorough on the job training - Office-based role at our Norwest Support OfficeRosters include shifts between Monday - Saturday 7am-6pm **Welcome to Primary Connect+ (PC+)** Primary Connect+ is our retailer-agnostic, technology-driven commercial business...

  • Customer Service Officer

    7 days ago

    Bella Vista, Australia Primary Connect Full time

    **Customer Service Officer | Primary Connect+ | Transport & Logistics - High level of support & a thorough on the job training - Office-based role at our Norwest Support OfficeRosters include shifts between Monday - Saturday 7am-6pm **Welcome to Primary Connect+ (PC+)** Primary Connect+ is our retailer-agnostic, technology-driven commercial business within...

  • Team Experience Partner

    7 days ago

    Bella Vista, Australia Supply Chain Full time

    An exciting fixed-term (9 months) opportunity is available for a driven and versatile Team Experience Partner to be part of our Primary Connect business. This is a unique opportunity to impact our business performance through your exceptional partnering capability. Your expertise in driving outcomes through strong relationships with business leaders will...

  • Channel and Solutions Sales Manager, Oceania

    1 week ago

    Bella Vista, Australia MARKEM IMAJE Full time

    **The Role** **Position Title: Channel and Solutions Sales Manager, Oceania** The role is responsible leading and developing the Indirect Channel partner business and overall Solutions Sales function in the Oceania Zone and expanding Markem-Imaje marking, coding presence and market share within the Indirect regions in addition to software solutions across...

  • Fit & Construction Partner

    2 days ago

    Bella Vista, Australia Big W Full time

    We have a permanent full-time opportunity based in Sydney for a Fit & Construction Partner to join our Product Quality & Compliance team. The Construction & Fit Partner is accountable to create first patterns aligned to the BIG W fit standards and partnering with Designers, Production Assistants, and suppliers to ensure our customers can trust BIG W fit....

  • Customer Service Representative

    1 week ago

    Bella Vista, Australia Lonza Full time

    Australia, Bella VistaToday, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas,...

  • Customer Service Officer Primary Connect+ 4pl

    2 weeks ago

    Bella Vista, Australia Primary Connect Full time

    **Customer Service Officer | Primary Connect+ | Transport & Logistics - High level of support & a thorough on the job training - Office-based role at our Norwest Support OfficeFlexibility to work Monday - Friday 10am - 7pm or Tuesday - Saturday **Welcome to Primary Connect+ (PC+) Primary Connect+ is our retailer-agnostic, technology-driven commercial...

Customer and Partner Solutions Manger

2 weeks ago

Bella Vista, Australia Supply Chain Full time

**About Us**

In October 2020, Woolworths Group Supply Chain rebranded to become Primary Connect - an end-to-end supply chain partner within Woolworths Group. Our team of more than 8,000 continues to support our Woolworths, BWS, Dan Murphy’s, Countdown, and BIG W stores across the country, providing them with our customers’ favourite food, drink, and everyday needs items.

Becoming Primary Connect gives us the opportunity to keep growing so we can become the next generation supply chain whilst remaining an essential part of Woolworths Group. There has never been a more exciting time to join our team.

**Role Purpose**

Woolworths Supply Chain is undergoing a transformation through the launch of My PrimaryConnect, a new digital platform to support our growing Primary Connect business. My Primary Connect (MyPC) will power Primary Connect is our market leading commercial platform is a growth engine built to accelerate our market position in the coming years. We will create customer-driven solutions for an industry-leading SC experience that will differentiate us from our competitors, and create long term partnerships.

The Customer Solutions team is responsible for managing the end to end lifecycle of digital enablement from discovery through to implementation. It is driven to optimise and evolve our customers & partners digital experience to realise market opportunities, both through tactical execution and long term, sustainable strategic design. Working hand-in-glove with the PCX Architecture and Data Teams, a critical goal is to create and embed an agile way of working that allows us to delight our customers & partners every day. As the needs of our customers and market change, the Customer Solutions Team must drive strategic and tactical agility to enable our growth through sustainable technology solutions.These tactical and strategic solutions should aspire to be industry-leading and future fit for the end to end digitization of our Supply Chain.

**Key Responsibilties
Define and deliver the Customer & Partner Solutions team strategy in line with business needs. Provide leadership across PCX through a strong focus on our strategy and delivery of products to our customers and within our business.

**Strategic Technology Focus**
- Responsible for defining the Connect Smart Customer Technology strategy and timelined capabilities;
- Responsible for technology service strategy & service transformation for Connect Smart and SC Systems to create an industry leading customer experience;
- Provide and advocate for a business and customer lens on Connect Smart and SC Technology, driving towards a simple user experience
- Develop a focused strategy linked to solutions that are tailored to specific customer needs
- Ensure hand in glove alignment with Connect Smart Architecture and Delivery Teams
- Participate and/or lead negotiations with Software Vendors for all legal or contractual matters;
- Make recommendations on how to improve onboarding, testing and deployment processes;
- Orchestrating and balancing the strategy with tactical drivers; and
- Ensure excellence in customer experience by embedding as a strategic driver and culture.

**Customer Focus**
- Responsible for managing relationships with Primary Connect customers during technology driven growth and strategic change
- Responsible for the onboarding and maintenance of customers on the Connect Smart platform
- Explain technical concepts and solutions to non-technical users by acting as a business translator between customers, technology teams and a wide scope of internal teams
- Ensure and exceed exceptions for customer satisfaction during technology implementation and agile improvement
- Business coordination of system upgrades impacting commercial customers
- Ensuring systems and/or design tests are completed leading to customer acceptance at various stages;
- Coordination between - Head of Commercialisation, Head of Transport Strategy, Operational

**Ways of Working
- Partner with Transport Development and Business Development Teams to deliver strategy and solutions enabling Primary Connect growth;
- Work closely with all relevant business areas to ensure a high level of engagement and acceptance of project-related changes;
- Work closely with both the Connect Smart Delivery Team and the Technology Delivery Team to ensure close alignment and engagement is achieved with mínimal duplication;
- Partner with relevant stakeholders within operational and support functions;
- Interface between Connect Smart Delivery, Architecture, PC Business Partners and Customers;
- Making recommendations on how to improve processes with the support of Process Analysts and the Continuous Improvement teams;
- Embed handover process for continuous improvement post technology deployment; and
- Drive a Safety, Health and Environment cultural focus within all the design work, design with safety at the forefront of mind.

**About you
- Tertiary education in Engineering/ Busine