Retirement Village Manager

**Full time position available**:

- **Access to NFP salary packaging to increase your take home pay**:

- **Lead a vibrant community**

Ozcare has an opportunity for an experienced Retirement Living Manager to lead the team at our beautiful Delamore Retirement Community at Kedron.

**Your Role**
The happiness and well-being of our residents is our priority. If you love creating meaningful connections and want to help our residents live their best lives, then this job is for you. Reporting to the Operations Manager - Retirement Living, as the Retirement Living Manager, we are seeking a leader who would be ensuring the residents are independent and secure, and the village financial performance, maintenance of assets and sales are managed in accordance with Ozcare's requirements. Further to the above you will also be responsible for:

- Working with residential and community care services to meet the needs of residents for their care and health needs
- Co-ordinating and assisting residents with access care and/or community services which will enable their continued independence
- Participating in planning process to ensure cost effective operations of the village and delivery of quality services
- Managing and overseeing general stocks, supplies and equipment for the provision of operational efficiency
- Overseeing the maintenance of buildings, grounds, plant and equipment as well as investigating areas for improvement in the area of customer service and identify and implement appropriate new services to enhance service provision to residents

**Your Attributes**
- Considerable experience in hospitality, hotel or village management.
- Demonstrate a high degree of success in delivering exceptional customer service experience.
- Superior level of communication and interpersonal skills with a genuine passion for and understanding of older Australians from all walks of life.
- A caring, compassionate and resilient nature that speaks to our mission and values.
- Robust problem-solving skills and proven ability to balance customer focus, care and business acumen.
- Strong experience in managing, coaching and inspiring team members.
- Understanding of and experience working under the Retirement Villages Act - not essential but will be advantageous.
- Experience in sales and marketing - not essential
- Previous experience in Food Safety supervision - not essential

**How You'll Benefit**
You'll become part of the Ozcare family, and in addition to the training and support that you would expect, you will also receive:

- 5 weeks annual leave as standard
- Annual leave loading
- Monthly day off for full time staff
- Optional salary packaging, meal entertainment cards, and novated leases
- Private health insurance discounts
- Uniform and laundry allowance

**Role Requirements**
- Tertiary Qualifications and/or demonstrated extensive management experience, preferably in a large community service/health organisation
- Well-developed understanding of financial management and proven track record in achieving agreed targets
- Current Queensland driver's licence
- Current Police Screening Certificate
- Current NDIS Worker Screening Check
- Be vaccinated (and maintain up-to-date vaccinations) against Influenza and Covid-19
- We're hiring smiles. Our staff are our greatest asset and we acknowledge and thank them for their ongoing hard work, dedication and commitment to helping our clients live their best lives. _

**Welcoming All**:

- We welcome everyone to become part of the Ozcare family regardless of belief, ethnic or social background, health and gender. Ozcare is the organisation it is today because of each person who is a part of it. This spirit of togetherness is reflected in our mission and values, and our commitment to reconciliation. First Nations applicants are strongly encouraged to apply._