Claims Governance Lead

6 days ago


Sydney, Australia Chubb Full time

**Your Role**:
This role will ensure that the claims handling processes within Chubb are compliant, efficient and aligned with internal policies and external regulations. It will support the goals of the Claims Regulatory and Governance team to uplift compliance, process improvements and effective risk management.

**This is a 12 month fixed term contract.**

**Your Responsibilities**:
Quality assurance

Trend analysis from quality review output
Lead internal reviews
Customer remediation support

Training and development

Training and guidance to claims staff to ensure compliance with best practice and regulatory requirements
Supporting the handling of complex or sensitive claims

Policy and process oversight

Develop, implement and maintain claims governance policies and procedures
Maintain the Claims intranet page

Compliance monitoring

Implementation of regulatory change into claims practices
Conduct reviews and risk assessments
Provide claims support during internal and external assurance reviews
Support implementation of recommendations from assurance reviews

Stakeholder management

Liaise with claims management and other internal stakeholders to effect required procedural improvements and changes
Support the development of new claims initiatives or system changes
Reporting on trends, risks and performance metrics
Recommend improvements based on data analysis and assurance findings

Claims handling experience
Governance or compliance exposure in an insurance company (financial service experience will be considered)
Proven ability to lead, influence and manage stakeholders
Familiarity with regulatory obligations including GICOP and CPS 230
Knowledge of risk management and compliance frameworks
Data and reporting tools including Power BI, and Microsoft suite
Attention to detail
Relevant certifications in business administration, insurance, risk management of a related field

We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. We also offer a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enroll into the Chubb Limited discounted stock purchasing scheme.



  • Sydney, Australia Combined Insurance Full time

    Chubb is the world’s largest publicly traded property and casualty insurance company, with operations in 54 countries and territories and over 30,000 employees globally. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims...


  • Sydney, Australia Chubb Full time

    Chubb is the world’s largest publicly traded property and casualty insurance company, with operations in 54 countries and territories and over 30,000 employees globally. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims...


  • Sydney, Australia Mercer Full time

    **Claims Governance Officer** **What can you expect?** Reporting to the Trustee Office Insurance Governance Leader, this position is responsible for assisting in Mercer Superannuation (Australia) Limited’s (MSAL’s) adherence to the insurance governance regulatory framework, particularly with regard to Claims Management, in respect of the Mercer Super...


  • Sydney, Australia Advent Claims Australia PL Full time

    **About Us** Advent Claims Australia is a trusted **Third Party Authority (TPA)** representing one of the world’s leading vehicle fleet organisations. As we enter an exciting growth phase, we are seeking a motivated and experienced **Motor Recovery / Settlements Specialist** to join our friendly, professional team in Sydney's CBD. **What We Offer** -...


  • Sydney, New South Wales, Australia Advent Claims Australia PL Full time $2,782,960 - $4,629,176 per year

    About UsAdvent Claims Australia is a trusted Third Party Authority (TPA) representing one of the world's leading vehicle fleet organisations. As we enter an exciting growth phase, we are seeking a motivated and experienced Motor Recovery / Settlements Specialist to join our friendly, professional team in Sydney's CBD.What We OfferCompetitive remuneration...


  • Sydney NSW, Australia Advent Claims Australia PL Full time $60,000 - $72,000 per year

    Van Ameyde Claims Pty Ltd operates under Third Party Authority for world-leading vehicle fleet organisations. We are seeking an experienced and professional Claims Administration Specialist to join our growing team conveniently located in Sydney's CBD.What We OfferCompetitive remuneration packageStrong commitment to work-life balanceGenuine & friendly work...


  • Sydney, Australia Advent Claims Australia PL Full time

    Advent Claims Australia operates under Third Party Authority for one of the world’s leading vehicle fleet organisations and is seeking to employ a professional Motor Recovery or Liability Specialist to join its team conveniently located in the Sydney CBD. What we offer: - Competitive remuneration package; - Our commitment to your work life balance; -...


  • Greater Sydney Area, Australia Suncorp Group Full time $120,000 - $180,000 per year

    Communications Lead – Claims & Customer Service TransformationFantastic opportunity to showcase your strategic communications experienceMake your mark on this enterprise-wide strategic initiativeBrisbane, Sydney and Melbourne locations | 12-month fixed term contract with opportunity to extendThis is a unique opportunity for an experienced Communications...

  • Claims Team Lead

    2 weeks ago


    Sydney, Australia Honan Insurance Group Full time

    **Responsibilities**: Are you looking to join a brand that is known as a challenger within its industry and a pioneer of innovation? We have a fantastic opportunity for a highly experienced claims professional, with sound knowledge across strata, property and legal liability claims. In this role, you will be responsible for directly supervising the...


  • Sydney, Australia Chandler Macleod Full time

    Chandler Macleod is the leading provider of temporary contractors to the NSW Government and has partnered with NSW Government Departments and Agencies for more than 25 years. **The Opportunity** Chandler Macleod is looking to engage an **Insurance Claims Officer** for a contract term of **9 months** with a well-established NSW Government department. This...