
Claims Governance Lead
6 days ago
**Your Role**:
This role will ensure that the claims handling processes within Chubb are compliant, efficient and aligned with internal policies and external regulations. It will support the goals of the Claims Regulatory and Governance team to uplift compliance, process improvements and effective risk management.
**This is a 12 month fixed term contract.**
**Your Responsibilities**:
Quality assurance
Trend analysis from quality review output
Lead internal reviews
Customer remediation support
Training and development
Training and guidance to claims staff to ensure compliance with best practice and regulatory requirements
Supporting the handling of complex or sensitive claims
Policy and process oversight
Develop, implement and maintain claims governance policies and procedures
Maintain the Claims intranet page
Compliance monitoring
Implementation of regulatory change into claims practices
Conduct reviews and risk assessments
Provide claims support during internal and external assurance reviews
Support implementation of recommendations from assurance reviews
Stakeholder management
Liaise with claims management and other internal stakeholders to effect required procedural improvements and changes
Support the development of new claims initiatives or system changes
Reporting on trends, risks and performance metrics
Recommend improvements based on data analysis and assurance findings
Claims handling experience
Governance or compliance exposure in an insurance company (financial service experience will be considered)
Proven ability to lead, influence and manage stakeholders
Familiarity with regulatory obligations including GICOP and CPS 230
Knowledge of risk management and compliance frameworks
Data and reporting tools including Power BI, and Microsoft suite
Attention to detail
Relevant certifications in business administration, insurance, risk management of a related field
We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. We also offer a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enroll into the Chubb Limited discounted stock purchasing scheme.
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