Aps5 Complaints Officer

1 week ago

Geelong, Australia Talent International Full time

**Job Details**:
**Location**

Broadmeadows

**Salary**

$0 - $53.63 per hour

**Job Type**

Contract

**Ref**

JO-
2209-560331

**Contact**

Samuel Beckett

**Posted**

18 minutes ago

**Opportunity**

Great full time hourly rate contract opportunities for 12 months paying $53.63 per hour + Super, with option to extend based in either Broadmeadows or Geelong. This is your opportunity to improve Australia's largest healthcare reform since Medicare and protect our most vulnerable.

**Your duties will include**:

- Managing complaints and participant incidents, including assessing, recording, resolving and referring as required.
- Managing escalated complaints and ensuring strict deadlines are met.
- Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
- Coordinating correspondence, briefing and reporting functions for the Complaints Team.
- Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch’s strategic objectives.

**Requirements**:

- Australian Citizenship is _mandatory_
- Ability to pass Australian federal background checks
- Background and experience in a complaints handling role (phone based) within a complex corporate (eg telco, utilities, insurance) or government department
- Excellent communication skills and ability to build rapport
- Ability to juggle multiple cases with strong time management
- High attention to detail to record accurate information within case management system
- Proactive approach and inquisitive nature - ability to ask the right questions to extract information
- High degree of empathy and compassion for individuals from diverse backgrounds

**Apply

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