Operations Support

1 week ago

Bells Creek, Australia Dragonfly Full time

Come transform the future with us- What is a typical workday? Dragonfly is seeking a dynamic Operations Support for its delivery hub in Bells Creek

Dragonfly stands for a different way of doing e-commerce delivery in Australia. Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience.

At Dragonfly, it’s the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia.

About the Role:
As an Operations Support team member in our delivery centre, you will ensure smooth operations and exceptional customer service. With a background in customer service and, ideally, some warehouse or transportation experience, you will be responsible for preparing daily reports, processing packages and returns, and responding to customer inquiries. You'll collaborate with call centers, delivery partners, and Operation Supervisors while managing data entry and escalating special cases as needed. Your strong communication skills, attention to detail, and focus on maintaining a safe and efficient work environment will help drive the team's success.

Please note: This full-time position is scheduled for Friday-Tuesday (Wednesday & Thursday off) from 6:00 am - 2:00 pm.

Key Responsibilities:

- Prepare and submit daily reports to ensure accurate tracking of operations.
- Process pending packages and returns in a timely and efficient manner.
- Respond to customer inquiries forwarded by the call center, providing excellent service.
- Collaborate with the call center, delivery partners, and Operation Supervisors to ensure seamless operations.
- Perform data entry tasks as needed to maintain accurate records.
- Escalate special cases or concerns to supervisors for further resolution.
- Maintain a clean and safe work environment, adhering to all health and safety regulations.

Required Qualifications and Experience:

- Experience in a warehouse position and in the transportation sector (ideally).
- Minimum of 2 years of experience in a customer service position.
- Strong customer service skills with a dynamic, customer-focused approach.
- Excellent oral and written communication skills.
- Proficiency in Microsoft Office suite and other relevant software.

Why Join Dragonfly Shipping?
- Penalties applied for weekend shifts.
- Join a supportive, team-oriented environment.
- Genuine growth opportunities within our rapidly growing company.
- Sending packages should be simple._
- Dragonfly stands for a different way of doing e-commerce delivery in Australia._
- Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience._
- At Dragonfly, it’s the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia._
- Welcome to Dragonfly._

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