IT Support Officer

5 days ago

Canberra, Australia NEC Australia Full time

**About the role**
We are looking for an IT Support Officer to join the ATO Account based in Canberra on a permanent full-time basis, as a member of this team there is a rostered on-call requirement to assist with after-hours activities.
The IT Support Officer works with the Manager - Service Operations and the service operations team to undertake the day-to-day deliverables required to support the service through to our customers within their agreed SLA.
This role will see you support one of our federal clients locally by providing a high level of customer service, utilising administrative, coordination and problem-solving skills, to meet the customer’s requirements and SLAs. This is a great opportunity to develop skills across multiple areas of a Federal Government environment and IT Service Management.
This work involves queue and ticket management, actioning standard administrative functions, inventory coordination, freight, hardware and software MACs (Moves, Adds and Changes); as well as coordinating standard/minor customer projects through to completion.
**Applicants must be Australian Citizens.**
**You will have**:

- A minimum of 2 years’ experience in customer services within a large corporate Information Communication Technology (ICT) environment utilising a ticket management system.
- High levels of verbal and written communication skills with the ability to communicate to a diverse audience (e.g., technical staff & management)
- Solutions approach when dealing with difficult customer situations
- Microsoft Office skills e.g., Outlook, Word, and Excel
- Good time management skills and attention to detail - ability to manage and prioritise multiple workloads in a deadline driven environment
- Ability to effectively contribute to a team environment and work autonomously when required
- Australian Citizenship with the ability to gain and maintain a Security Clearance

**What is in it for you?**
At NEC, we offer an outstanding working environment, fantastic corporate culture and an excellent track record of internal promotions along with continuous learning and development opportunities. We place great emphasis on our staff satisfaction and you will enjoy a wide range of benefits such as flexible work options, salary packaging, paid parental leave, access to great discounts at many retail providers, health and wellbeing program and much more.

**Benefits and Perks**
- Attractive salary on offer
- LGBTI inclusive workplace
- Work alongside passionate and like-minded people
- Flexible working arrangements
- Continuous learning & development Culture

**Job Types**: Full-time, Permanent

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