IT Support Officer

5 days ago

Canberra, Australia NEC Australia Full time

**About the role**
We are looking for an IT Support Officer to join the ATO Account based in Canberra on a permanent full-time basis, as a member of this team there is a rostered on-call requirement to assist with after-hours activities.
The IT Support Officer works with the Manager - Service Operations and the service operations team to undertake the day-to-day deliverables required to support the service through to our customers within their agreed SLA.
This role will see you support one of our federal clients locally by providing a high level of customer service, utilising administrative, coordination and problem-solving skills, to meet the customer’s requirements and SLAs. This is a great opportunity to develop skills across multiple areas of a Federal Government environment and IT Service Management.
This work involves queue and ticket management, actioning standard administrative functions, inventory coordination, freight, hardware and software MACs (Moves, Adds and Changes); as well as coordinating standard/minor customer projects through to completion.
**Applicants must be Australian Citizens.**
**You will have**:

- A minimum of 2 years’ experience in customer services within a large corporate Information Communication Technology (ICT) environment utilising a ticket management system.
- High levels of verbal and written communication skills with the ability to communicate to a diverse audience (e.g., technical staff & management)
- Solutions approach when dealing with difficult customer situations
- Microsoft Office skills e.g., Outlook, Word, and Excel
- Good time management skills and attention to detail - ability to manage and prioritise multiple workloads in a deadline driven environment
- Ability to effectively contribute to a team environment and work autonomously when required
- Australian Citizenship with the ability to gain and maintain a Security Clearance

**What is in it for you?**
At NEC, we offer an outstanding working environment, fantastic corporate culture and an excellent track record of internal promotions along with continuous learning and development opportunities. We place great emphasis on our staff satisfaction and you will enjoy a wide range of benefits such as flexible work options, salary packaging, paid parental leave, access to great discounts at many retail providers, health and wellbeing program and much more.

**Benefits and Perks**
- Attractive salary on offer
- LGBTI inclusive workplace
- Work alongside passionate and like-minded people
- Flexible working arrangements
- Continuous learning & development Culture

**Job Types**: Full-time, Permanent

  • Project Support Officer

    5 days ago

    Canberra, Australia IT Alliance Australia Full time

    Canberra **Department of Climate Change, Energy, the Environment and Water** One of our **Federal Government** clients is looking for **Project Support Officer **in **Canberra**.** **We are looking for the following Skills/Experience**: - Developing and maintaining key relationships across divisions to ensure effective coordination and achievement of...

  • Project Support Officers

    6 days ago

    Canberra, Australia IT Alliance Australia Full time

    One of our Federal Government clients is looking for Project Support Officers in Canberra. We are looking for the following Skills/Experience: - Assessing and experience in updating and implementing frameworks, policies, guidelines, and procurement documentation to achieve business outcomes. - Monitoring project budgets, reviewing and reporting on...

  • Ict Procurement Support Officer

    7 days ago

    Canberra, Australia IT alliance Australia Full time

    **Overview**: **Requirements**: The Commonwealth requires the services of an ICT Procurement Support Officer to supplement the contractor workforce within the Land Network Integration Centre (LNIC). This proposal seeks to engage an ICT Procurement Support Officer - Advanced Practitioner to assist with supporting and accurately administering ICT procurement...

  • Lnic Procurement Support Officer

    1 day ago

    Canberra, Australia IT Alliance Australia Full time

    One of our **Federal Government** clients is looking for** **in. **We are looking for the following Skills/Experience**: - Minimum of Procurement & Contract Management Diploma or related Degree required. - Demonstrated experience as a Procurement Officer, or similar role. - Experience with IT Service Management Frameworks, such as ITIL. - Highly effective...

  • Executive Support Officer

    1 week ago

    Canberra, ACT, Australia Randstad - Business Support Full time $90,000 - $120,000 per year

    Are you an exceptional support officer seeking a challenging and rewarding APS4 role? Do you pride yourself on your organisational superpowers, attention to detail, and ability to keep everything running smoothly? We're looking for someone with relevant skills and experience to fill a pivotal support role within a key government agency.With positions...

  • APS3 Legal Support Officer

    2 weeks ago

    Canberra, ACT, Australia Randstad - Business Support Full time $60,000 - $90,000 per year

    *About the role*In this role, the you are responsible for undertaking general administrative support services to meet the day-to-day needs of the legal practice groups. The Legal Support Officer will operate under general direction within a dynamic operating environment to provide a range of contemporary support services that are efficient and streamlined....

  • Modelling and Simulation Support Officer

    7 days ago

    Canberra, ACT, Australia FinXL IT Professional Services Full time $90,000 - $120,000 per year

    Location: Canberra ACT12 months contract + 2 X 12 months extension optionsMust be Australian Citizen with Minimum NV1 Clearance requiredFinXL is seeking a highly organised and detail focused Modelling and Simulation (M&S) Support Officer to join our client. You'll be crucial in governing and documenting the next phase of our Joint Simulation Capability.Your...

  • Project Support Officer

    2 weeks ago

    Canberra, Australia Exclaim IT Pty Ltd Full time

    **Related jobs**: We are sorry, but there are currently no jobs to show. - Location: Canberra, Australian Capital Territory - Type: Contract - Job #15108 **About the role**: Our government client is seeking a Project Support Officer to support the team via reporting on project risks, issues, budget, and schedule status. **Key responsibilities**: - Assist...

  • APS4 Communications and Business Support Officer

    5 days ago

    Canberra, ACT, Australia Randstad - Business Support Full time $60,000 - $80,000 per year

    Randstad is currently seeking several experienced Communications and Business Support Officer APS4 to join a high-performing federal government team. Labor Hire | Canberra, ACT | 12 months Position descriptionProvide administrative and business support to the Communication BranchAssist with purchasing, budgeting, procurement, and general financial...

  • Sr Project Support Officer

    5 days ago

    Canberra, n Capital Territory, Australia IT Alliance Australia Full time $90,000 - $120,000 per year

    One of our leading federal govt clients is seeking to engageSr Project officerfor Canberra location .Please note Candidate must have NV1(Negative Vetting 1) security clearanceInitial contract duration-12 monthsExtension term-12 monthsNumber of extensions-2Working arrangements -OnsiteSr ICT Project Support OfficerKey duties and responsibilitiesThe successful...