Manager, Communications and Media, Clerk Grade 11/12

**Act for fairness and integrity**

**Vacancy**: Manager, Communications and Media, Clerk Grade 11/12 - Enabling Services Branch
**Location**: Sydney CBD with hybrid and flexible working options.
**Employment**: Ongoing Fulltime
**Salary Range**: Up to $189,980. Package includes salary ($145,378 - $168,130), employer's contribution to superannuation and annual leave loading

**About the NSW Ombudsman**
Government agencies touch and impact the lives of the people of NSW every day, and we are there to make sure those interactions are fair. Government is complex and people need to have confidence that someone is holding government agencies to account if their actions are unreasonable, wrong or unlawful.

We are that someone. We are the organisation that shines a light on serious wrong conduct in the delivery of government services. Our ultimate goal is that everyone receives the right services and fair treatment from the agencies we oversight.

Our scope is broad. We cover services for vulnerable families, including the delivery of community services funded by government; local councils; correctional and youth justice centres; education; environment protection and public transport - to name a few

We work to help resolve problems at an individual level, as well as looking at the bigger picture to promote system improvements in public administration and in the delivery of community services. We are confident in the knowledge that our work will give voice to the individual and bring fairness and balance to how the government delivers to the public it serves.

We are committed to providing a range of career development opportunities. We aim to guide and help our people with the skills they need to lead our organisation and give the most impact to what they do.

**The Role**

Lead the delivery of internal and external communication strategies and activities across a range of channels to support the achievement of the NSW Ombudsman’s Strategic Plan.

**About you**
- A tertiary qualification that includes Communications or relevant discipline.
- Demonstrated experience in a senior Communications and Media leadership role.
- Experience in translating complex information and business needs into effective communication campaigns for both internal and external audiences.
- Project and program management experience, preferably in the area of marketing and initiatives.
- Demonstrated experience in delivering and/or implementing market research, customer and user experience projects.
- Knowledge in digital and print production process and proven experience of managing relationships with external vendors.
- Demonstrated ability to execute and deliver strategy.

**What can we offer?**
- Competitive salary and future growth opportunities within NSW Ombudsman
- Flexibility and the capacity to work in a hybrid way
- Work life balance with a 35-hour work week
- Opportunity to utilise and hone management and mentorship skills
- Close to public transport - office is adjacent to Town Hall Train Station
- Great team environment and culture
- Fitness Passport

**Notes**:

- CV outlining your skills, knowledge, and experience as relevant to this role.
- The assessment process will be conducted by a standard panel assessment process.
- A recruitment pool may be created through this recruitment process. A recruitment pool is a pool of applicants who have been assessed and identified as suitable for this role or similar roles, and who may be considered for a range of similar roles, including temporary, term or ongoing roles over the next 18 months.
- All temporary roles may have the opportunity for ongoing employment.

**Additional Information is available at the following links.**

Role description
NSW Ombudsman Website

**Closing date**: 11:59pm Wednesday 5th February 2025.