Communications Manager

**Role Title**: Manager Communications and Stakeholder Engagement
**Clerk Grade**: 11/12
**Salary for Clerk 11/12**:$149,739 - $173,174pa, plus superannuation and leave loading
**Employment Type**:Ongoing, Full-time

We have dedicated office space in Gosford, Haymarket and Parramatta, with hybrid and flexible working conditions available.

The Long Service Corporation is a standalone agency within the Department of Customer Services that reports directly to the Managing Director of Service NSW whilst maintaining its executive agency status.

**About the team**:
The Long Service Corporation (LSC) manages portable long service schemes for the building and construction industry and contract cleaning industry, and we’ve just launched our third scheme for community services industry (CSI).

**About the role**

The Manager Communications and Stakeholder Engagement will centralise our communications and customer education streams into one fit for purpose team to uplift our approach to connecting with employers and workers eligible for portable long service schemes.

This is the role for a team player who has a passion for leading strong teams and developing communication campaigns and outreach strategies which produce impact.
Great opportunity for a stakeholder engagement superstar with a track record of creating better customer outcomes.

**Key Responsibilities**:

- Deliver communications services and expert customer focused advice on a broad range of topics across multiple channels to effectively support the optimisation of the Long Service Corporation.
- Work with stakeholders in the Agency, our Ministerial, our Sectors and internal teams to ensure we have an intentional and effective communication and engagement strategy moving forward.
- Bring together a cross functional team into a thriving central communications engagement and education function.
- Keep up to date with current insights, practices and capability in the areas of communications, sector engagement and technology to recommend innovative solutions that optimise outcomes.

**To be successful in this role you will have**:

- Comprehensive knowledge, understanding of and experience in providing communications and stakeholder engagement advice and services.
- You can balance and prioritise competing demands.
- The ability to drive cultural change and create an effective team environment. This extends to influencing stakeholders at all levels and creating a data led decision making environment.
- The right attitude It’s an exciting time for us and we’re looking for team players to support the great experience at Long Service Corporation as we move into our new era.

**To apply**
Provide a covering letter (max 2 pages) and resume (max 4 pages) that details your experience and how you meet the capabilities of the role.

**Applications Close**: Monday 11th August 2025 at 10am

Salary Grade 11/12, with the base salary for this role starting at $149739 base plus superannuation

**Closing Date: Monday 11th Aug 2025 at 10am**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

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Information on adjustments available for the recruitment process