Level 1 Helpdesk Support

2 weeks ago

Northern Beaches, Australia mme group Full time

Training Provided
- Gym Membership
- Opportunity to grow

Here you'll 'scroll' through endless opportunities for growth, where every 'issue' is a chance to 'refresh' your skills and 'reboot' your career"

All about the.. Company:
This dynamic and forward-thinking technology solutions provider, committed to delivering top-notch IT services has established itself as a reliable player in the industry. The company places a strong emphasis on customer satisfaction, aiming to provide exceptional support and technical services to its clients. Known for its expanding cybersecurity program, expertise in cloud solutions, and commitment to staying at the forefront of technology trends.

It’s all about the... Job:
The role requires a blend of technical proficiency, customer service skills, and meticulous attention to detail. The primary purpose of this position is to ensure the smooth functioning of IT systems by delivering exceptional customer service and promptly resolving technical issues. On this small but busy helpdesk you will be responding to queries through various channels to supporting desktop environments, mobile devices and network infrastructure finding the best solutions and outcomes for your clients. Your portfolio of client will include but not limited to Health Care, Construction, Legal and Recruitment.

Salary range ($60,000 to $80,000 + super) is dependent on prior industry experience and skill set.

It’s all about... You:
Your role will go beyond technical competence. It requires a customer service-focused mindset, excellent communication skills, and a commitment to continuous learning. With the expectation to study Microsoft and networking courses, you will contribute to the growth and maintain a positive approach to change. Your hands-on experience with Windows/Linux/Mac OS environments, coupled with problem-solving and troubleshooting skills, will play a crucial role in providing step-by-step technical assistance to clients. In this dynamic environment, your motivation to grow through education and experience will align seamlessly with their goals, ensuring the company's continued success in delivering top-tier IT solutions.

Expand your skills and upgrade your career today - APPLY NOW

Job ID #2180

2180

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