Release & Deployment Coordinator

Company Description

Our name isn’t the only thing that’s unique about Leidos Australia. We’re a complex systems integration company building world-class solutions across government, including Defence and ATO, that ensure peace of mind for the entire nation. Supported by global backing from our US network, we’re trusted by our customers to deliver the most innovative answers to their most complex challenges. Seriously interesting work that benefits and safeguards every Australian. That’s where you come in.

**Job Description**:
We have exciting opportunities for energetic, driven and detail orientated Release and Deployment Coordinators who are eager to be a part of a growing Service Management account. Our government client has recently commenced upon a journey to reshape the departments technology branch and embrace the benefits of a comprehensive ‘Service Integration and Management’ (SIAM) structure. As a result, we are seeking highly motived and dedicated Release & Deployment coordinators to join our established team.
- Planning, coordinating and deploying approved changes on a 24/7 shift rotation
- Scheduling and coordinating technical and non technical resources to action deployment components as per a predefined release/task plan
- Administering change and release records within the IT Service Management tool (ServiceNow)
- Engaging testing resources and validating outcomes to certify deployment results
- Enforcing adherence and driving compliance of processes and procedures throughout a change and release lifecycle
- Identifying, managing, and attempting to mitigate potential risks associated with releases
- Administration of release schedules and post implementation handover documents
- Collaborating with related Service Management teams such as Change, Incident & Problem Management
- Liaising, and developing relationships with internal and external department service providers/vendors
- Participating in, and eventually chairing Release Advisory Boards (RAB)
- Engaging and providing proactive updates to senior stakeholders and leadership when required

**Qualifications**:
**About You and What You'll Bring**
- You are committed to the work; you are energetic, proactive and take ownership of your own individual development
- Accountable, and eager to take on new challenges and opportunities
- Comfortable managing client expectations and working strategically
- Strong presentation, positive attitude & exceptional communication skills (written & verbal)
- Comfortable working towards personal performance targets and team metrics
- Ability to chair meetings and interact collaboratively with stakeholders
- Strong attention to detail, and process driven
- Available for afterhours shift rotations
- Comfortable working in a high volume, highly productive role

**Qualifications**
- Previous experience working in another Release role (6+ months) _- required
- Previous experience using the ServiceNow ticketing platform _- highly desirable
- Previous exposure to Change and/or Release Management_ - highly desirable
- ITIL V3/V4 Foundations or higher_ - highly desirable
- Experience within a ‘Service Integration and Management (SIAM)’ structure _- highly desirable

Above all you will be a team player, and whilst you are comfortable working on individual outcomes you will quickly contribute to our culture in a positive way. We are extremely proud of the people that provide these services to the department and we want the best possible applicants to represent the Leidos brand.

Additional Information
**About us**

At Leidos you’ll enjoy 12 weeks’ paid parental leave as a primary carer, flexible work practices, discounted health insurance, novated leasing and more. Foster your career through complete access to learning and development and mentoring opportunities, we have a strong track record of internal promotion and career transitions. Join a company who acknowledges “People First”.

Redefine Possible for your career at Leidos.

**_ This role does require the successful applicant to be an Australian Citizen and to be able to obtain at least a baseline security clearance._**

We proudly embrace diversity and support our people at every stage of their Leidos journey in terms of inclusion, accessibility and flexibility. We look forward to welcoming you
- Health insurance