Administration & Service Coordinator

3 days ago

Arndell Park, Australia Statewide FM Full time

Statewide FM is a Sydney based company, providing Facility Maintenance Services for all trades to a wide range of clientele in both domestic and commercial sectors. We pride ourselves on providing professional and quality services, with the best customer experience we can. We are a small but growing business with a well working team and great morale, valuing respect, integrity, and life balance as key ingredients to our success. We are looking for a new enthusiastic team member to further enhance our service team and contribute to its success.
**About the position**
Statewide FM has an exciting opportunity for an experienced Administration & Service Coordinator to join our team at Arndell Park on a full time basis. Working closely alongside other team members you will play a role of coordination of technicians and liaising with customers, technicians, suppliers, and management.
This role has the opportunity to lead to a management position for the right person.
**Key responsibilities include**:

- Building and maintaining client relationships
- Coordination of technicians, ensuring recurring maintenance services and breakdowns are attended to within timeframes
- Data entry, processing of technicians reports and invoicing of jobs
- Quote and estimation of domestic and commercial repair work
- Management of plant and equipment register
- Provide administrative support across the office as required
- Positively manage field staff and keep field them accountable to meeting their KPIs and organisational cultural values. Specific KPIs for productivity, job card completion, customer service/feedback, onsite workmanship - escalating any areas of concern
- The role is Monday to Friday, 9am-5pm.
- You must have a vibrant personality and present the organisation in a professional manner.
- Experience in a similar role is preferred.

**Skills & Experience**
- Experience in a customer service role
- Attention to detail & ability to work under pressure
- Excellent communication skills
- Experience in Simpro would be an advantage

**To be successful you will have**:

- Superior communication skills
- Excellent telephone skills
- Strong customer service abilities
- Efficient data entry skills
- Experience with Microsoft Office
- Ability to multi-task.

If you are confident, extremely personable over the telephone and ambitious to develop with a growing organisation, APPLY NOW.

**Salary**: $50,000.00 - $67,000.00 per year

Schedule:

- 8 hour shift

**Experience**:

- Administration: 5 years (required)
- Service Coordinator: 5 years (required)

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