Customer Service Assistant

5 days ago

Gympie, Australia New Start Full time

We are currently hiring an experienced **customer service assistant** to work in our Trade store located at our site in **Gympie QLD**

**This is an Indigenous
- identified position. Applicants must be of Aboriginal or Torres Strait Islander descent (pursuant to Section 14 (d) of the Anti-discrimination act)**

**Your key responsibilities include but not limited to**:

- Inform customers of new product range and services where applicable
- Understanding customer’s sales history and proactively identifying requirements
- Ensure customer requests are actioned in a timely manner within allocated timeframes
- Take ownership in continuing and cultivating all customer interactions
- Some warehouse duties and lifting will be required

**What you will need to succeed**:

- Industry knowledge preferred but not essential
- Outstanding customer service skills and the ability to work unsupervised in a small team
- Clear verbal and written communication skills are necessary
- Applicants with an advanced understanding of Microsoft or Cloud based CRM programs
- Forward thinker who can think outside the box

**Job Type**: Casual

**Salary**: $45,000.00 - $52,000.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Gympie QLD: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you Covid Vaccinated?
- Do you identify of Aboriginal or Torres Strait Islander descent
- Are you Covid vaccinated

**Experience**:

- Customer service: 1 year (preferred)
- Retail: 1 year (preferred)
- Picking orders: 1 year (preferred)

Licence/Certification:

- Driver Licence (preferred)

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