Stakeholder Engagement and Communications Workstream Lead, Scams

**Company Description** Fairness feels good**

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

The Australian Government is implementing a Scams Prevention Framework (SPF) and intends for AFCA to be the External Dispute Resolution scheme operator for scam complaints under the framework. AFCA has established a program to expand and operationalise this new jurisdiction related to banks, telecommunication service providers and digital platform providers.

Are you a strategic and delivery focused **Communications & Stakeholder Engagement**professional ready for the opportunity to support the Scams Prevention Framework? This is a crucial leadership role in ensuring the successful delivery of the Communications and Stakeholder Engagement Workstream for the scams project team. You will be responsible for managing both internal and external stakeholder engagement and communication, brand development and all media activities for the scams program within AFCA.

Reporting into the Project Director, this is a delivery-focused leadership role with a strong emphasis on planning, relationship management and cross-functional collaboration. You’ll coordinate deliverables, track progress, manage risks, and ensure strong alignment between program goals and communications execution. **_This is initially a 12-month contract opportunity. _**

Key responsibilities include:

- ** Leadership**:Lead the Communications and Stakeholder workstream, ensuring timely and on-budget delivery.
- ** Trusted Advisor**: Manage senior and executive stakeholders across AFCA and external partners
- ** Project Management**: Develop and implement detailed workstream plans, including timelines, resource allocation, and risk mitigation
- ** Work prioritisation and management**: Coordinate with project managers and other workstream leads to ensure cohesive program execution
- ** Reporting**: Monitor progress and performance, reporting regularly to the Steering Committee and other stakeholders
- ** Risk Management**: Identify and mitigate risks, implementing corrective actions where needed
- ** Communications**: Ensure quality assurance of all communications materials and outputs
- ** Cross
- functional Collaboration**: Facilitate collaboration across internal teams and external stakeholders
- ** Continuous Improvement**: Support continuous improvement initiatives within the workstream and broader program
- Perform other duties as reasonably required

**Qualifications**
To be successful in this role, you will need:

- ** Experienced leader**: Proven experience in leading and managing project workstreams within complex programs
- ** Project management**: Strong project management skills, including planning, resource management, and risk mitigation
- ** Relationship manager**: Demonstrated ability to build trusted relationships with executives, senior leaders, and business units, skilled in navigating complex organizational dynamics and aligning multiple stakeholder needs.
- ** Master Communicator**: Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders
- ** Collaborator**: Experience coordinating cross-functional teams and facilitating collaboration
- ** Time management**: Ability to manage multiple priorities and deliver high-quality outcomes under tight deadlines
- ** Educational background**: Tertiary qualifications in Communications, Public Relations, or a related field, or equivalent professional experience

**Additional Information**
- ** BOSS Best Places to Work 2024** -credited for its culture, engagement and flexible working arrangements.
- ** Most Inclusive Workplace 2024** - Australian HR Institute (AHRI) Awards.
- ** Employer of Choice Public Sector and NFP**- Australian HR Awards 2023
- ** Bronze AWEI Accreditation 2024** - Recognised for LGBTQ+ workplace inclusion.
- ** Accredited Family Friendly Workplace** - Supporting work-life balance and inclusivity.
- ** Hybrid working** - Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing.
- ** Inclusive leave options** - Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas.
- ** Financial benefits** - Not-for-profit salary packaging to boost take-home pay.
- ** Locations** - A team of over 1,200 dedicated professionals based in modern Melbourne and Sydney CBD offices.

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