Quality and Continuous Improvement Manager

Are you a champion of change who loves to continuously improve processes?

Do you thrive in a fast paced and high-performance culture?

Our National Service Centre (NSC) provides a range of business and administrative support services to our specialist client facing divisions across KPMG. You will join a fast-paced and high preforming team to support key stakeholders and their teams both within our offices and virtually.

**Your Opportunity**

Reporting to the Head of Operations the Continuous Improvement and Quality Manager is responsible for monitoring, interrogating, and optimising end-to-end complex processes, as well as lead Quality Assurance and Control within the operational environment.

Your major responsibilities will include:
Continuous Improvement
- End-to-end process redesign under a service delivery framework
- Deep and detailed assessment of performance improvement opportunities
- Identifying, prioritising and implementing improvement opportunities in the end-to-end process including updating process and procedure documentation
- Reviewing information and trends to ensure that the output of processes are achieving the desired results and that each team are meeting agreed upon service levels

Quality
- Developing, implementing, and maintaining NSC’s quality assurance strategy
- Responsible for overseeing all quality assurance activities ensuring compliance with established standards, which will guarantee effective process delivery and deter recurrence of similar issues.
- Identifying and sharing insights with NSC Leadership on improvement opportunities
- Utilise insights to design, own and implement strategies to uplift quality, fill gaps in process, knowledge or operational ways of working

**How are you extraordinary?**

You are self-motivated, enthusiastic, and highly organised.

You have a strong sense of accountability and commitment to delivering high quality outputs

You have a can-do attitude and outstanding problem-solving skills, including the ability to deliver solutions in complex business environments

You resonate with our values and are excited to contribute to our culture of integrity, excellence and collaboration.

**What we offer?**
- State-of-the-art green 6-star Parramatta office in Parramatta Square
- Employee benefits and rewards program (Monthly awards with options to select an voucher or paid time off)
- Dedicated onboarding and training expertise and support
- Social Committee events dedicated to culture and engagement
- 26 weeks paid parental leave
- Paid volunteer leave
- Career support and development
- Access to employee discounts program
- Wellbeing KPMGCare employee program
- Access global network to enter employee clubs

**Your Experience**

At KPMG, we believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients, and communities. To be considered for this opportunity, your qualifications, skills & experience could include:

- A Tertiary qualification or equivalent work experience
- Formal Lean Six Sigma certification, PRINCE or other project management qualifications highly desirable.
- Extensive experience in end to end process improvement
- Initiative, self-motivation and a commitment to providing highly responsive customer service
- Outstanding time management, problem solving, and organisational skills gained in a high-volume environment with competing demands
- A collaborative, team-focused mindset and a flexible approach to your work
- Strong written and verbal communication skills
- Intermediate/Advanced Microsoft office skills

**Additional Information**:
KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change and enable growth.

Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate, highly skilled professionals who’ve got your back. You’ll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive, equitable culture.

At KPMG, you’ll take control over how you work. We’re embracing a new way of working in many ways, from offering flexible hours and locations to generous paid parental leave and career breaks. Our people enjoy a variety of exciting perks, including retail discounts, health and wellbeing initiatives, learning and growth opportunities, salary packaging options and more.

**_ At KPMG every career is different, and we look forward to seeing how you grow with us._