
Ecommerce Customer Service
4 days ago
We are a small team B2B - eCommerce Beauty Supplier. Do Beauty who is looking for an ECOMMERCE CUSTOMER SERVICE (Specialist)
**The Role**:
As our eCommerce Customer Service (Specialist) with Do Beauty, you will be the first point of contact for all our customers online. Providing exceptional customer service and ensuring the customer’s experience exceeds their expectations.
We are looking for someone who is a self-starter, with the confidence to bring new ideas to the table and the ability to create opportunities and implement them through to completion.
This role will suit those with industry experience or a recent Marketing Communication Graduate -who has a keen interest in eCommerce/Customer Service.
Hours: Secure Permanent Part-Time Monday - Friday 9am - 3pm with the opportunity to increase hours.
- **Duties include but are not limited to**:_
- Actively promote the sales of all products directly to customers primarily via marketplaces
- Manage product listings on marketplaces and ensure they are kept up to date by working collaboratively with the relevant team members.
- Troubleshooting any queries that emerge
- Produce quotations as requested by customers and provide thorough follow-up and conversion.
- General office administration
- **Skills and experience**_
- Beauty Industry Experience or Qualifications
- Previous experience in an E-Commerce business
- Previous experience in Amazon/eBay/Kogan/Catch store management and product listing
- Strong communication and interpersonal skills
- Ability to build strong working relationships internally and externally.
- **Job benefits and perks**_
- Free parking on-site
**Job Type**: Part-time
Part-time hours: 30 per week
**Salary**: $50,000.00 - $65,000.00 per year
Schedule:
- Monday to Friday
Supplemental pay types:
- Christmas bonus
- Commission
Ability to commute/relocate:
- Acacia Ridge, QLD 4110: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Sales: 2 years (preferred)
Work Authorisation:
- Australia (required)
Work Location: One location
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