Assistant Manager Ecommerce Administration

**About Us**

Lighting Illusions is a leading Australian retailer of lighting and fans, dedicated to enhancing homes nationwide. We are experiencing significant growth and are seeking a driven and ambitious Assistant Manager to join our dynamic Head Office team in Acacia Ridge. This is an exciting long-term opportunity for a motivated individual to make a substantial impact within the fast-paced and ever-evolving eCommerce sector. We pride ourselves on a forward-thinking approach and a supportive team environment.

**About the Role**

**Key Responsibilities**:

- Provide proactive leadership and support to the Administration & Customer Service team.
- Collaborate with the eCommerce Manager to ensure data integrity and optimisation across our websites.
- Manage online order processing, follow-ups, quotation generation, returns, and other critical operational tasks.
- Drive the team to achieve and exceed sales and operational Key Performance Indicators (KPIs).
- Contribute to the continuous improvement of daily processes and procedures within the eCommerce department.
- Serve as the primary escalation point for complex customer service matters.
- Undertake general office administration and other duties and tasks as required to support the team's success.

**To Excel in This Role, You Will Bring**:

- A minimum of 3 years' experience in a senior customer service position, ideally at a Team Leader level or higher.
- Proven leadership capabilities with the ability to manage, motivate, and develop a team.
- Exceptional problem-solving skills, with the ability to think clearly, identify urgent priorities, and act decisively.
- Demonstrated experience in managing multiple tasks and scheduling workloads effectively in a fast-paced setting.
- Outstanding written and verbal communication skills, with a talent for engaging diverse stakeholders.
- A tech-savvy approach, comfortable operating in a digital-first, paperless environment.
- Meticulous attention to detail and a proactive, "can-do" attitude.
- Certain extra skills and qualifications will be highly regarded:

- Previous experience within the eCommerce industry.
- Product knowledge in lighting and air movement.
- Proficiency with sales processing and dispatch software.
- Familiarity with NetSuite ERP.

**What We Offer in Return**:

- A positive, supportive, and inclusive team culture with access to ongoing professional development, training, and mentorship.
- Genuine work-life balance, featuring Monday to Friday office hours. For proven performers, the option to incorporate work-from-home arrangements may be available after a successful probationary period.
- A generous Annual Bonus structure linked to the achievement of departmental budgets and KPIs.
- Significant opportunities for career advancement and personal growth within our expanding national company.
- Convenient free on-site parking.

**Ready to Apply?**
- A Cover Letter addressed to the HR Manager, which includes answers to the following:

- How long will it take you to get to work every day?
- What is your favourite TV Show?
- A comprehensive Resume detailing your relevant experience and previous roles.

We are excited to hear from talented individuals looking to make a mark in the eCommerce space

**(No recruitment agencies, please.)**

**Job Types**: Full-time, Permanent

Pay: $65,000.00 - $75,000.00 per year

**Benefits**:

- Employee discount
- Professional development assistance
- Profit sharing
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplementary Pay:

- Annual bonus

Ability to commute/relocate:

- ACACIA RIDGE, QLD 4110: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Approximately how long will you take to travel to work (10 Overlord Place, Acacia Ridge)?

**Experience**:

- Customer Service: 3 years (required)
- Leadership: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person