Retail Customer Service Officer

1 day ago

Wollongong, Australia Australia Post Full time

**Help us deliver like never before**

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

**About the opportunity**

As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

**Role Details**
- Fixed Term Part Time 5 months | 4 hours per day, 20 hours per week
- Monday to Friday various shifts between 8:55am - 5:16pm
- Relief position supporting the following outlets in Corrimal, Wollongong, Figtree, Dapto, Warrawong, Shellharbour City and Kiama
- Adult Pay Rate $26.42 increases to $28.24 after 3 months + 12% Superannuation

**You'll be**:

- Performing customer sales and service transactions with customers
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
- Assisting customers with mail lodgements and associate costs
- Building rewarding relationships with customers by understanding their needs
- Assisting with administrative duties such as stocktaking and record maintenance

**About you**

You’re friendly, enthusiastic and reliable and you love working in a team environment. You’re ready to put the customer at the centre of everything you do to help make a difference in the community. You'll also need to:

- Have experience in customer service and/or cash handling
- Be fit to lift up to 16kgs of mail regularly and stand for your shift

**How we'll deliver for you**:

- We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
- We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.

**We’re delivering together**
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

  • Retail Customer Service Officer

    2 weeks ago

    Wollongong, Australia Australia Post Full time

    **Help us deliver like never before**- Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Customer Service Officer

    1 day ago

    Wollongong, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Customer Service Officer

    2 weeks ago

    Wollongong, Australia Greater Bank Full time

    **About the role** We areseeking dynamic and motivated **Customer Service Officer** in the **Illawarra Region**. This is a **fulltime permanent** position with the hours of work being **Monday to Friday, 8:50am to 5:05pm**. Our Customer Service Officer are motivated and driven to make a real difference for our customers. They put our customers first and...

  • Customer Service Officer

    7 days ago

    Wollongong, Australia Greater Bank Full time

    **About the role** We are seeking dynamic and motivated **Customer Service Officer** in the **Illawarra Region**. This is a **fulltime permanent** position with the hours of work being **Monday to Friday, 8:50am to 5:05pm**. Our Customer Service Officer are motivated and driven to make a real difference for our customers. They put our customers first and...

  • Retail: Customer Service

    4 weeks ago

    Wollongong, New South Wales, Australia Telstra Full time

    Employment Type: PermanentClosing Date: 30 Dec 2025 11:59pmJob Title: Telstra Retail: Customer Service & Sales ConsultantJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative...

  • Customer Service Officer

    2 weeks ago

    Wollongong, Australia Sedgwick Full time

    Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for...

  • Customer Service Officer

    1 week ago

    Wollongong, Australia Sedgwick Full time

    Customer Service Officer IF YOU CARE, THERE’S A PLACE FOR YOU HERE For a career path that is both challenging and rewarding, join Sedgwick’s talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we...

  • Customer Service Officer

    3 weeks ago

    Wollongong, New South Wales, Australia Bendigo Bank Full time

    Customer Service Officer | Community Bank Wollongong | NSWJoin to apply for the Customer Service Officer | Community Bank Wollongong | NSW role at Bendigo BankCustomer Service Officer | Community Bank Wollongong | NSW4 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Officer | Community Bank Wollongong | NSW role at Bendigo...

  • Customer Service Security Officer

    3 days ago

    Wollongong City Council, Australia beBeeSecurity Full time $54,451 - $87,113

    Job Title: Security Officer - RetailWe are seeking a reliable and customer-focused Security Officer to deliver exceptional service and emergency response at our retail sites in the Illawarra region.Key Responsibilities:Provide high-quality security services and maintain a positive customer experienceConduct patrols, access control, and monitoring duties with...

  • Customer Service Officer

    7 days ago

    Wollongong, Australia Mercer Full time

    We are seeking a talented individual to join our **Customer Service** team at **Mercer**. This role will be based in the **Wollongong** office. This is a hybrid role that has a requirement of working at least three days a week in the office. As a **Customer Service Officer**, you will play a crucial role in providing exceptional support to our fund members,...