Niss Operational Lead. Permanent Full-time

**Job no**: 503397

**Employment type**: Full Time

**Location**: Sydney, Dandenong, Sunshine

**Categories**: Immigration Support Services
- **Work for one of Australia's largest social purpose organisations**:

- **Competitive base salary + $21,500 vehicle allowance + 11% super**:

- **Hybrid work environment - role can be based in VIC or NSW**:

- **Monthly rostered day off**

**About the Organisation**

Every day, Life Without Barriers provides support and care to children and young people, as we work collaboratively with families, carers, and communities, to ensure they have the environment they deserve to grow. With a focus on ensuring safety and respect, this is an opportunity to make a positive and meaningful difference in these young lives and help pave a brighter future.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

**About the Service**

Our **National Immigration Support Service (NISS)** offers comprehensive assistance to individuals seeking asylum and refugees residing within the Australian community.

Navigating the journey toward stability in Australia, as an asylum seeker or refugee, is fraught with challenges. At Life Without Barriers, we understand the arduous quest for freedoms often overlooked by others. Our mission is to support individuals in achieving their aspirations, guiding them through the complexities of a daunting system, one step at a time.

At Life Without Barriers, our dedicated and flexible team plays a crucial role in improving the lives of refugees and asylum seekers throughout Australia. If you are driven by values of inclusivity and respect, joining our team represents a profound opportunity to make a significant difference. We approach our work with empathy and respect, addressing the unique needs of our clients and acknowledging the difficult paths they have traversed in search of safety from conflict and adversity.

Becoming part of our team could be the most meaningful step in your career, enabling you to contribute positively to the lives of those in need of support and understanding.

**About you**

Are you a seasoned leader ready to make a significant impact in social services and refugee support? Our NISS program is the place for you. We are seeking an exceptional Operational Lead to lead our operations nationwide.

Reporting directly to the National Director, you'll lead our dedicated teams across Australia, driving the delivery of client services with unwavering commitment. You'll uphold our organisational values, ensuring adherence to contractual and legislative requirements while striving for financial success.

**About the role**

This role assumes overall operational responsibility for the NISS program. This includes overseeing operations in each State and Territory, managing operational budgets, ensuring contractual compliance, and maintaining positive external relationships and reputation.

Their primary duty involves nurturing strong relationships with relevant stakeholders to ensure successful service delivery, fostering an environment focused on achieving client outcomes, adhering to contractual and legislative requirements, and achieving financial success.

This **permanent, full-time **position can be **based in **Sunshine or Dandenong (VIC) or Parramatta (NSW). **This role provides flexibility, allowing for both office and home-based work arrangements, facilitating a harmonious work-life balance.

**Key Responsibilities**
- Provide leadership in developing and implementing a culture of service excellence, working to embed the standards, behaviours, and strategies needed to bring about lasting improvements and efficiencies across the organisation.
- Monitor, coach, support, motivate, and develop team members to enable them to deliver to the best of their ability.
- Supporting the Program Implementation and Support Lead, in managing the subcontractor relationship and meeting their contractual requirements.
- Model and implement a culture of continuous improvement throughout the program and service areas, focusing on systems and process that will improve the customer experience.
- Communicate operational objectives, plans and operational updates as per the business plan and as required by the Director NISS.
- Develop and implement business development and growth strategies within local regions and in accordance with the LWB Strategic Plan and business plans.
- Hold accountabi